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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Hilton Garden Inn is a globally recognized hospitality brand known for its commitment to providing exceptional guest experiences and quality service in its midscale hotels. As part of Hilton Worldwide, Hilton Garden Inn operates numerous properties across the world, delivering consistent standards of hospitality, comfort, and professionalism to both leisure and business travelers. The brand is distinguished by its contemporary design, inviting atmosphere, and a wide range of amenities tailored to meet the needs of its diverse clientele. Hilton Garden Inn's ethos revolves around warmth, attentiveness, and a dedication to ensuring guest satisfaction at every touchpoint, setting it apart within... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hotel sales coordination or related hospitality role preferred
- proficiency in Microsoft Office applications
- ability to work flexible hours including weekends
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- comfortable working in fast-paced, guest-focused environment
- willingness to perform Front Desk shifts as required
- problem-solving skills and attention to detail
- ability to coordinate and manage multiple tasks simultaneously
Job Qualifications
- Strong organizational skills with exceptional attention to detail
- ability to multitask and prioritize effectively in fast-paced environment
- excellent written and verbal communication skills
- proficiency in Microsoft Office including Excel, Word, and Outlook
- Delphi or similar sales/catering system experience preferred
- previous hotel, sales, or Front Desk experience strongly preferred
- flexible schedule with required weekend availability
Job Duties
- Input and manage group blocks, reservations, and rooming lists in property management system and Delphi
- prepare and distribute contracts, agreements, and proposals
- manage group masters including billing setup, routing, posting, and final reconciliation
- track group pick-up, cut-off dates, and inventory to maximize occupancy and revenue
- communicate all group details across departments including Front Desk, Housekeeping, and Food & Beverage
- maintain accurate and organized records for all group and event business
- serve as on-site event contact and supervisor for meetings and banquet functions
- oversee execution of Banquet Event Orders to ensure details are met
- coordinate with operations teams on setup, service, and breakdown
- troubleshoot and resolve issues in real time
- conduct post-event follow-up as needed
- work a minimum of two Front Desk shifts per week including weekends
- assist with guest check-in/check-out, reservations, and guest inquiries
- provide exceptional customer service and uphold Hilton brand standards
- support Front Desk team during peak periods and high occupancy
- monitor group performance including pick-up and pacing reports
- assist with basic revenue management tasks and inventory control
- support lead and RFP management, ensuring timely responses
- prepare sales activity and group status reports
- utilize Microsoft Office and hotel systems efficiently
- act as liaison between Sales and hotel departments
- attend and contribute to BEO and operations meetings
- coordinate VIP arrivals, amenities, and special requests
- ensure compliance with brand standards, contracts, and internal processes
- support site tours, client visits, and sales initiatives
- assist with client communication, follow-up, and relationship building
- maintain organized digital and physical files
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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