Sales Coordinator

Katy, TX, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

Our client is a distinguished hotel renowned for its exceptional hospitality, dedicated to providing a superior guest experience through attention to detail, professionalism, and a welcoming atmosphere. As part of the reputable Oldham Goodwin Group, the hotel boasts an impressive reputation in the hospitality industry, offering tailored accommodations and event spaces that cater to a diverse clientele. The establishment thrives on delivering excellence in every aspect, from guest services to event coordination, making it a preferred location for both leisure and business travelers. The hotel values teamwork, integrity, and a service-focused approach, fostering a positive work environment where each team member is empowered to contribute to the overall success and reputation of the brand.

The role of Sales Coordinator is essential in supporting the hotel’s revenue generation by assisting the Sales team across all stages of the sales cycle. This position ensures smooth communication between the hotel and its clients, maintaining high standards of follow-up and documentation to advance sales opportunities effectively. The Sales Coordinator manages incoming sales leads, prepares vital reports, inputs sales data accurately into the hotel’s sales portal, and coordinates logistics related to group events and booking details. This role also involves liaising with various departments including Sales Managers, General Managers, and contracted caterers to guarantee that every aspect of group reservations and events is executed to perfection. As the main point of contact for group arrivals and banquets, the Coordinator plays a pivotal role in guest satisfaction by anticipating needs and addressing special requests.

This full-time position demands a proactive, detail-oriented individual who excels in multitasking and has strong organizational and communication skills. Candidates should be able to maintain composure under pressure, manage deadlines efficiently, and work collaboratively with internal teams to maximize sales results and enhance the guest experience. Furthermore, the position requires on-site work commitment and the physical ability to engage in site tours and event setups. The Sales Coordinator role offers a rewarding opportunity to contribute to a dynamic team in a fast-paced hospitality environment, making it a perfect fit for individuals passionate about sales, customer service, and event management within the hotel industry.

Job Requirements

Strong understanding of customer and market dynamics and requirements
Must be able to work from onsite office for 8 or more hours a day, stand at the front desk interacting with clients for up to four (4) hours at a time, walk for site tours for up four (4) hours a day, and occasionally lift up to 20 pounds
Be able to represent the hotels and Oldham Goodwin Group with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times

Job Qualifications

At least one year of previous administrative, hotel front desk, sales and events, or customer service experience
Strong written and verbal communications skills
Ability to communicate effectively and professionally with guests and other team members both in person and on the telephone
Strong follow-up skills required
Strong organizational skills with the ability to prioritize tasks and meet tight deadlines
Strong computer skills, including Microsoft Office applications
Must be a strong team player with a hands-on attitude
Excellent time-management and organization skills required
Must be 100% guest oriented and focused on guest satisfaction

Job Duties

Qualifies all incoming sales leads with appropriate information to turn over to sales manager to close business
Responsible for completing weekly/monthly reports such as Monday Reports, Schedule, Monthly Calendars performance tracking and Rate Report as well as Group Audits
Input of all sales data, incoming sales leads and tasks data into sales portal for reporting purposes
Process all leads and responds to customer inquiries in a timely manner
Actively works hotel reports in order to solicit and target all in-house guests for referrals and leads
Responsible for following up on Reservation Due Dates for all groups
Responsible for sending Estimate of Charges to upcoming group contacts