Sales Coordinator

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.00

Work Schedule

Standard Hours

Benefits

Great starting rate

Referral bonus $300

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Hotel Travel Discounts

Job Description

Holiday Inn Orlando International Airport is a prominent hotel located strategically to serve travelers, business professionals, and tourists visiting the Orlando area. Part of the renowned Holiday Inn brand under the IHG umbrella, this establishment combines excellent hospitality standards with modern amenities, making it a preferred choice for accommodation near Orlando International Airport. Guests benefit from convenient access to airport terminals, comfortable rooms, meeting facilities, and attentive customer service. The hotel operates with a commitment to quality and aims to deliver outstanding experiences to every visitor, whether staying for leisure or attending business events. Employees at Holiday Inn Orlando International Airport enjoy a dynamic work environment that values professionalism, teamwork, and career growth.

The Sales Coordinator role at Holiday Inn Orlando International Airport is critical in ensuring seamless group bookings, coordinating sales team activities, and supporting event planning efforts. This full-time position involves managing group room blocks using the Property Management System (PMS), handling group bookings post-confirmation, selling meeting spaces, and overseeing the clerical aspects of contracting and payment processing. The Sales Coordinator also maintains records, prepares event proposals, and communicates effectively with clients and various hotel departments to guarantee successful events. This position requires a detail-oriented professional who can handle multiple administrative tasks with efficiency and accuracy. Competitive benefits such as medical, dental, vision insurance for full-time employees, paid time off, referral bonuses, and hotel travel discounts make this role an attractive opportunity for motivated candidates seeking growth in the hospitality industry. The starting pay rate is competitive, with additional incentives for referrals, reflecting the company’s commitment to rewarding valuable contributions.

Job Requirements

College degree or equivalent education/experience
One to two years of related employment experience
Must maintain a warm and friendly demeanor
Must communicate effectively both verbally and in writing
Must effectively listen and clarify concerns
Must comply with company standards and regulations
Must maintain personal appearance and grooming standards
Must be able to handle and resolve problems effectively
Must understand and evaluate complex information
Must maintain confidentiality of information
Ability to lift, pull, and push a minimum of 20 lbs
Ability to bend, stand, and walk during entire shift
Must convey information clearly
Must evaluate and select alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must have valid driver’s license and ability to drive

Job Qualifications

College degree or equivalent education/experience
One to two years of related employment experience
Experience with OPERA PMS and/or Delphi preferred
Maintain a warm and friendly demeanor
Effective verbal and written communication skills
Attentive, friendly, courteous, and service-oriented manner
Ability to listen, understand, and clarify concerns
Attend all hotel required meetings and trainings
Comply with company standards and regulations
Maintain high standards of personal appearance and grooming
Ability to handle problems effectively
Ability to understand and evaluate complex information
Ability to maintain confidentiality
Valid driver’s license for the applicable state

Job Duties

Coordinate group room blocks in PMS system
Take over group bookings for sales teams once group is definite
Sell meeting space
Perform clerical contracting and data entry into Delphi
Collect all methods of payments
Enter pickup into sales system
Respond promptly to customer issues, comments, and problems
Maintain accurate, legible records and files
Create event proposals and contracts
Work closely with clients to update event details and ensure event success
Perform special projects and participate in task forces and committees
Enter group blocks into hotel PMS
Enter rooming lists before reservation cut-off
Coordinate special billing arrangements with Guest Service Manager
Greet clients prior to events and ensure their needs are met
Follow up with clients after events to obtain feedback and ask for repeat or referral business
Coordinate participation in seasonal wedding vendor shows and attend industry meetings
Handle problems proactively including anticipation, prevention, identification, and resolution
Assist with copying, faxing, and mailing
Prepare Banquet Event Orders (BEOs) and host weekly BEO meetings
Communicate effectively with kitchen, banquet, guest service, and housekeeping staff
Prepare group turnovers for operational department heads