Sales Coordinator

The hiring establishment is a reputable hotel known for its commitment to delivering exceptional guest experiences through impeccable service and attention to detail. As a key player in the hospitality industry, this hotel prides itself on maintaining high standards in all aspects of its operations, including sales and marketing. The hotel offers a dynamic work environment where team members are encouraged to grow professionally and contribute to the hotel's ongoing success. This particular opportunity is for a full-time Sales Coordinator position, which plays a crucial role in supporting the Sales and Marketing team. Although specific salary details are not provided, the role is designed for candidates who are looking to build a career in hotel sales and marketing within a well-established organization.

The Sales Coordinator is responsible for providing comprehensive administrative and operational support that ensures efficient handling of sales inquiries and smooth coordination of client events. This role acts as a vital liaison between the sales department, clients, and other hotel departments such as banquet, catering, and front office teams. It ensures that all event and group details are accurately communicated and executed to deliver outstanding guest experiences and achieve revenue targets.

Key responsibilities of the Sales Coordinator include assisting the Sales Manager(s) with daily sales activities such as preparing proposals, contracts, and correspondence. The coordinator maintains and updates client databases, sales records, and reports using the hotel’s CRM or property management systems. Preparing weekly and monthly sales reports to track revenue, leads, and conversion rates is an integral part of the job. Additionally, handling incoming calls, emails, and inquiries professionally and promptly forms a core aspect of the role, along with scheduling and coordinating appointments, site inspections, and client meetings.

In terms of event coordination, the Sales Coordinator liaises closely with banquet, catering, and front office teams to ensure seamless execution of events and group bookings. This includes preparing detailed group resumes and event orders and following up with clients after events to obtain feedback and encourage repeat business. The role also supports marketing initiatives by assisting in creating promotional materials, updating social media, and coordinating the hotel's participation in trade shows, exhibitions, and networking events.

Maintaining positive relationships with existing and potential clients is essential to maximize sales opportunities. Providing excellent customer service and promptly addressing client requests or issues further contribute to the hotel's reputation for guest satisfaction. The ideal candidate for this role possesses a diploma or degree in Hospitality Management, Business Administration, or a related field, accompanied by at least 1-2 years of experience in hotel sales, reservations, or front office roles. Strong communication, organizational, and multitasking skills combined with proficiency in Microsoft Office and hotel CRM systems such as Opera, Delphi, or Salesforce are required to succeed in this position.

This full-time office-based position generally operates Monday through Friday but may require occasional evening or weekend attendance for events or client meetings. The Sales Coordinator is expected to work collaboratively within a team environment while maintaining a proactive and customer-focused approach to meet and exceed sales goals.