Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
Discounted hotel rates
Training and development opportunities
Job Description
Concord Hospitality is a renowned hotel management company known for its commitment to excellence, integrity, and fostering a vibrant community within its properties. It operates a wide portfolio of hotels across diverse markets, dedicated to delivering superior guest experiences and exceptional services. As a company, Concord Hospitality prides itself on its strong culture rooted in five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. This foundation not only highlights the importance of quality accommodations and customer service but also reflects the company’s dedication to creating a supportive and dynamic work environment for its associates. The company emphasizes attracting and retaining the best talent in the hospitality industry by promoting an "Associate First" culture, which champions work-life balance, diversity, and continuous personal and professional development. Employees at Concord Hospitality benefit from comprehensive training programs and significant opportunities for career growth, including pathways for advancement within the sales and management teams. Concord's dedication to nurturing talent and maintaining a supportive workplace makes it one of the most respected names in hotel management today.
The role of a Sales Coordinator at Concord Hospitality is crucial to the success of its hotels because it serves as the essential link between the front desk operations and the sales team. This full-time position requires the Sales Coordinator to manage incoming reservation calls for groups and meetings, assisting in the coordination of contracts, room blocks, and communication throughout the hotel team to ensure seamless guest experiences and fulfill corporate client expectations. Sales Coordinators are typically the first point of contact for sales calls, where they must consistently respond quickly and professionally, representing Concord’s values and high standards through clear and courteous communication. Detail orientation and excellent time management skills are vital in this role, as Sales Coordinators are responsible for various administrative duties, including managing room blocks, communicating with clients about key deadlines, preparing event orders and reports, handling billing details, and supporting the execution of group events.
These responsibilities require Sales Coordinators to deeply understand the hotel’s product offerings — including food and beverage services, event spaces, and audio-visual capabilities — to ensure that all sales efforts align with what the hotels can deliver. Moreover, Sales Coordinators use digital sales systems and processes such as Delphi, CI/TY, and PMS, integrating these tools into their daily workflow to meet individual and departmental sales goals effectively. They also participate in internal meetings, training sessions, and planning activities, fostering a collaborative team environment that emphasizes entrepreneurial spirit and proactive problem-solving. Sales Coordinators at Concord Hospitality are encouraged to take active ownership of their career growth, seeking out training and development opportunities that enhance their skills and prepare them for advanced roles within the company. Many current sales managers and directors have risen through the ranks from Sales Coordinator positions, illustrating Concord’s strong commitment to promoting from within.
Employment with Concord Hospitality comes with a competitive wage and a comprehensive benefits package available to full-time associates, including medical, dental, and vision coverage; life insurance; short-term and long-term disability options; 401K retirement plans; tuition assistance; and discounted room rates across Concord-managed properties. The company also supports associates through extensive training programs covering revenue management, digital marketing, and specialized sales training like the Dynamic Sales Training (DST). Beyond career development, Concord Hospitality’s culture emphasizes respect for diversity and maintaining a drug-free workplace, adhering to Equal Employment Opportunity standards. If you seek a dynamic role within a supportive team that values innovation, teamwork, and individual growth, a Sales Coordinator position at Concord Hospitality could be the perfect opportunity to join a leading hospitality company with a passion for excellence and associate success.
The role of a Sales Coordinator at Concord Hospitality is crucial to the success of its hotels because it serves as the essential link between the front desk operations and the sales team. This full-time position requires the Sales Coordinator to manage incoming reservation calls for groups and meetings, assisting in the coordination of contracts, room blocks, and communication throughout the hotel team to ensure seamless guest experiences and fulfill corporate client expectations. Sales Coordinators are typically the first point of contact for sales calls, where they must consistently respond quickly and professionally, representing Concord’s values and high standards through clear and courteous communication. Detail orientation and excellent time management skills are vital in this role, as Sales Coordinators are responsible for various administrative duties, including managing room blocks, communicating with clients about key deadlines, preparing event orders and reports, handling billing details, and supporting the execution of group events.
These responsibilities require Sales Coordinators to deeply understand the hotel’s product offerings — including food and beverage services, event spaces, and audio-visual capabilities — to ensure that all sales efforts align with what the hotels can deliver. Moreover, Sales Coordinators use digital sales systems and processes such as Delphi, CI/TY, and PMS, integrating these tools into their daily workflow to meet individual and departmental sales goals effectively. They also participate in internal meetings, training sessions, and planning activities, fostering a collaborative team environment that emphasizes entrepreneurial spirit and proactive problem-solving. Sales Coordinators at Concord Hospitality are encouraged to take active ownership of their career growth, seeking out training and development opportunities that enhance their skills and prepare them for advanced roles within the company. Many current sales managers and directors have risen through the ranks from Sales Coordinator positions, illustrating Concord’s strong commitment to promoting from within.
Employment with Concord Hospitality comes with a competitive wage and a comprehensive benefits package available to full-time associates, including medical, dental, and vision coverage; life insurance; short-term and long-term disability options; 401K retirement plans; tuition assistance; and discounted room rates across Concord-managed properties. The company also supports associates through extensive training programs covering revenue management, digital marketing, and specialized sales training like the Dynamic Sales Training (DST). Beyond career development, Concord Hospitality’s culture emphasizes respect for diversity and maintaining a drug-free workplace, adhering to Equal Employment Opportunity standards. If you seek a dynamic role within a supportive team that values innovation, teamwork, and individual growth, a Sales Coordinator position at Concord Hospitality could be the perfect opportunity to join a leading hospitality company with a passion for excellence and associate success.
Job Requirements
- High school diploma or equivalent
- Previous experience in a hospitality or sales support role preferred
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and digital sales software
- Ability to manage multiple tasks efficiently
- Detail oriented and highly organized
- Ability to work flexible hours including occasional evenings or weekends if necessary
Job Qualifications
- High school diploma or equivalent
- Prior experience in hospitality or sales coordination preferred
- Strong communication and interpersonal skills
- Proficiency with digital sales systems such as Delphi CI/TY and PMS
- Excellent organizational and time management skills
- Ability to work collaboratively within a team environment
- Self-motivated with a proactive approach to task management
Job Duties
- Be one of the first points of contact for incoming sales calls and respond in a quick timely and professional manner to all internal partners and external customers
- Endeavor to deliver clear and concise communique that is representative of Concord Hospitality via all avenues of communication
- Demonstrate excellent time management self-motivation and proactive planning and endeavor to be organizationally savvy with a keen focus on detail
- Work diligently to complete assigned tasks and responsibilities including assisting with or managing room blocks select reporting client notification of key dates such as cut-off or payment schedule deadlines group resumes event orders and BEOs billing details and other integral administrative aspects of booking or execution of groups and events
- Complete or assist with various aspects of pre-event main event and post-event details track detail and communicate with internal partners and external clients about particulars of each assigned event and group
- Gain knowledge of hotel’s food and beverage products pricing presentation and learn about hotel’s function space audio visual and other details related to group and event success as needed
- Learn and use digital sales systems and conceptual sales processes and understand hotel’s sales strategies including rates fees budgeted goals and implement these tools and resources to accomplish individual and team goals and efficiently complete job duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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