Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
The hiring establishment is a reputable hotel known for providing exceptional service and hospitality to its guests. With a commitment to quality and an emphasis on guest satisfaction, the hotel strives to create memorable experiences through its well-maintained facilities, dedicated staff, and attention to detail. This environment fosters a culture of professionalism and teamwork, ensuring all departments work collaboratively to exceed guest expectations. As a respected player in the hospitality industry, the hotel offers various amenities such as comfortable guest rooms, event spaces, dining options, and concierge services, catering to both leisure and business travelers. The establishment prides itself on maintaining high standards in service delivery and operational efficiency, making it a preferred choice for guests and employees alike.
The Sales Coordinator position is a crucial role within the hotel's sales department, assisting the General Manager and Director of Sales (DOS). This full-time role is designed to support in-house sales, coordinate meetings, manage special client requests, handle administrative duties, and conduct telemarketing activities. The Sales Coordinator plays an active role in developing Banquet Event Orders (BEOs) with clients and assists in creating group contracts, ensuring smooth communication and execution of sales operations. Additionally, the Coordinator prepares and presents weekly reports to the Operations team, maintaining transparency and alignment across departments. The role involves acting as the primary liaison between the sales department and clients, nurturing strong relationships, and addressing client needs promptly.
A notable responsibility includes serving as the main point of contact on the property during weekends when the DOS is generally off, thereby capturing additional business opportunities through property and room tours. The Sales Coordinator is expected to deliver the highest quality of service consistently, anticipating and exceeding guest expectations. This dynamic role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced hospitality environment. Key duties include building room blocks and house accounts, maintaining client rapport, coordinating details with other departments, preparing sales correspondence and reports, handling inquiry calls and site tours, managing small meeting room requests, and facilitating the delivery of equipment and food for meetings. The position demands a strong knowledge of hotel operations, selling strategies, room rates, and guest programs, along with the capability to work collaboratively with various teams to ensure guest satisfaction and business growth.
The Sales Coordinator position is a crucial role within the hotel's sales department, assisting the General Manager and Director of Sales (DOS). This full-time role is designed to support in-house sales, coordinate meetings, manage special client requests, handle administrative duties, and conduct telemarketing activities. The Sales Coordinator plays an active role in developing Banquet Event Orders (BEOs) with clients and assists in creating group contracts, ensuring smooth communication and execution of sales operations. Additionally, the Coordinator prepares and presents weekly reports to the Operations team, maintaining transparency and alignment across departments. The role involves acting as the primary liaison between the sales department and clients, nurturing strong relationships, and addressing client needs promptly.
A notable responsibility includes serving as the main point of contact on the property during weekends when the DOS is generally off, thereby capturing additional business opportunities through property and room tours. The Sales Coordinator is expected to deliver the highest quality of service consistently, anticipating and exceeding guest expectations. This dynamic role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced hospitality environment. Key duties include building room blocks and house accounts, maintaining client rapport, coordinating details with other departments, preparing sales correspondence and reports, handling inquiry calls and site tours, managing small meeting room requests, and facilitating the delivery of equipment and food for meetings. The position demands a strong knowledge of hotel operations, selling strategies, room rates, and guest programs, along with the capability to work collaboratively with various teams to ensure guest satisfaction and business growth.
Job Requirements
- Previous hotel experience required
- Commitment to quality customer service
- Food and beverage knowledge
- Basic math skills
- Fluent knowledge of English both oral and written
- Knowledge of basic training and hiring techniques
- Professional communication skills oral and written
- Ability to work in a high-energy and demand environment
- Organization and leadership skills
- Demonstrates strong leadership skills and is a team player
- Works well under pressure
- Can effectively solve problems
- Able to take direction
Job Qualifications
- Previous hotel experience
- Commitment to quality customer service
- Food and beverage knowledge
- Basic math skills
- Fluent knowledge of English both oral and written
- Knowledge of basic training and hiring techniques
- Professional communication skills oral and written
- Ability to work in a high-energy and demand environment
- Organization and leadership skills
- Demonstrates strong leadership skills and is a team player
- Works well under pressure
- Can effectively solve problems
- Able to take direction
Job Duties
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Build room blocks and house accounts in LightSpeed and STS and maintain by tracking weekly
- Maintain good rapport with clients
- Work closely with other departments to coordinate details, special requests and VIP arrangements
- Prepare all sales correspondence and reports
- Facilitate completion of proposals and process contracts
- Assist in internet and direct mail projects, establish and maintain sales files, production reports and trace system
- Maintain and replace office supplies, as needed, including sales collateral
- Prepare and distribute group resumes/BEOs to other departments as necessary
- Handle inquiry calls
- send appropriate collateral or direct calls to sales management staff as necessary
- Handle walk-in and scheduled site tours as needed
- Handle meeting room requests for small groups of 20 or less
- Coordinate and assist in the delivery of requested equipment and food for meeting rooms
- Prepare bills and code invoices for meeting room equipment, food, etc. and submit on a timely basis for approval and processing
- Attend department and staff meetings as well as conducting the BEO meetings
- Be knowledgeable of hotel staff, room locations, room rates, and amenities, selling strategies, discounts and frequent guest program benefits for hotel
- Post points after the group has checked out for any groups that requested such
- Other tasks as specified by the Director of Sales and/or General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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