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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $25.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
discounts
Health Insurance
Vision Insurance
Dental Insurance
401K Matching
Paid holidays
volunteer pay
Tuition Reimbursement
Referral bonuses
Job Description
Fidelity Hotel is a unique hospitality establishment located at 1940 E. 6th Street in the historic Baker Building, a 103-year-old landmark in Cleveland. This adaptive reuse project has transformed the old structure into a contemporary boutique hotel that features 97 guest rooms and suites. Each room is thoughtfully designed with tailored amenities, custom furniture, and curated art pieces that reflect the spirit and cultural heritage of Cleveland. The hotel proudly boasts a full-service restaurant, bar, event and meeting spaces, and a private dining room, offering guests and visitors a full range of services and experiences. Fidelity Hotel emphasizes a strong... Show More
Job Requirements
- Bachelor’s degree from an accredited four-year college or university or equivalent combination of education and experience
- Previous group and event coordinating experience
- Strong computer skills
- Excellent communication skills
- Ability to multitask and prioritize
- Creativity and initiative
- Strong work ethic
- Attention to detail
Job Qualifications
- Previous group and event coordinating experience
- Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience
- Degree in hospitality, tourism, or hotel management preferred
- Strong computer skills
- Excellent communication skills
- Ability to prioritize and multitask effectively
- Creativity and problem-solving abilities
- Strong work ethic
- Ability to work autonomously and in a team environment
- Attention to detail
Job Duties
- Coordinate all groups and events booked by the sales teams, not limited to, rooming lists, cut-off dates, group and event resumes, billing, and final audits
- Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner
- Assist with reservations, billing, and special requests for group blocks and events
- Maintain detailed and meticulously organized account files, system profiles, and accurate systems data
- Screen and qualify all telephone leads and sources to the correct Sales Manager
- Participate in the Hotel's weekly Resume and BEO meetings to review group business and upcoming events with the operations team
- Assist in the development and implementation of special projects as assigned
- Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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