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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Bi-weekly pay
health benefits
401k
Job Description
Delta Hotels Minneapolis Northeast, located at 1330 Industrial Blvd NE in Minneapolis, Minnesota, is part of the respected portfolio of Scalzo Hospitality, Inc., an independent franchisee operating under the Marriott International brand. While the hotel benefits from Marriott's global recognition and quality standards, Scalzo Hospitality, Inc. maintains independent control over all employment-related policies and practices. Positioned in a bustling area of Minneapolis, Delta Hotels offers a welcoming and comfortable environment for travelers, combining modern amenities with personalized service to ensure every guest experience is exceptional. As a full-service hotel, it caters to both business and leisure travelers, providing facilities for... Show More
Job Requirements
- High school diploma or GED
- 1-3 years of experience in hospitality, reservations, front office, or administrative support
- Experience managing high-volume phone and email communication
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Outlook, Excel, and Word
Job Qualifications
- 1-3 years of experience in hospitality, reservations, front office, or administrative support
- Experience managing high-volume phone and email communication
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Outlook, Excel, and Word
- High school diploma or GED
- Hotel experience, particularly with group reservations or room blocks
- Experience with systems such as Opera PMS or Delphi
- Experience supporting a sales or events team
- College degree
Job Duties
- Create, modify, and manage individual and group reservations
- Build and maintain room blocks, rooming lists, and reservation links
- Monitor pickup, pacing, and inventory
- communicate risks and updates to Sales Managers
- Ensure accuracy of rates, availability, and billing setup across all reservations
- Serve as a primary point of contact for group clients via phone and email
- Respond to inquiries, requests, and changes with professionalism and urgency
- Communicate booking details, policies, and updates clearly
- Coordinate group details across departments to ensure seamless execution
- Lead and prepare internal resume meetings and distribute resume packets
- Coordinate amenities, VIP arrangements, and group logistics
- Create and manage event signage and supporting materials
- Manage incoming leads and assist with pipeline tracking
- Maintain CRM systems, calendars, and internal documentation
- Prepare sales materials and internal communications
- Maintain accurate data across all systems (PMS, CRM, contracts, resumes)
- Audit reservations, routing, billing, and group setup for accuracy
- Track and report on key metrics including pickup, pacing, funnel, and forecast
- Identify discrepancies and proactively resolve or escalate issues
- Partner with Front Office, Revenue Management, Accounting, and F&B teams
- Communicate group needs, changes, and priorities clearly across departments
- Support operational alignment to ensure a consistent guest experience
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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