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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
flexible schedule
Career Development
Job Description
Hilton Garden Inn is a recognized global brand within the hospitality industry, known for offering quality accommodations and exceptional guest experiences tailored for both business and leisure travelers. Operating under the Hilton Worldwide umbrella, Hilton Garden Inn provides a welcoming and comfortable environment while upholding high standards of service, quality, and reliability. The hotel chain is committed to fostering an inclusive work environment and values employee contributions in delivering seamless hospitality services. The Hilton Garden Inn that is hiring for this position is focused on maintaining its reputation for excellence by enhancing the guest experience through dedicated and skilled team... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel, sales, or front desk operations preferred
- Proficiency in Microsoft Office suite
- Ability to work a flexible schedule including weekends
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Familiarity with Delphi or similar reservation and sales software preferred
Job Qualifications
- Strong organizational skills with exceptional attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, Outlook required)
- Delphi or similar sales/catering system experience preferred
- Previous hotel, sales, or Front Desk experience strongly preferred
- Flexible schedule with required weekend availability
Job Duties
- Input and manage group blocks, reservations, and rooming lists in the property management system and Delphi
- Prepare and distribute contracts, agreements, and proposals
- Manage group masters, including billing setup, routing, posting, and final reconciliation
- Track group pick-up, cut-off dates, and inventory to maximize occupancy and revenue
- Communicate all group details clearly across departments
- Maintain accurate and organized records for all group and event business
- Serve as the on-site event contact and supervisor for all meetings and banquet functions
- Oversee execution of Banquet Event Orders to ensure all details are met
- Coordinate with operations teams on setup, service, and breakdown
- Troubleshoot and resolve issues in real time to ensure client satisfaction
- Conduct post-event follow-up as needed
- Work a minimum of two Front Desk shifts per week, including weekends
- Assist with guest check-in/check-out, reservations, and guest inquiries
- Provide exceptional customer service and uphold Hilton brand standards
- Support the Front Desk team during peak periods and high occupancy
- Monitor group performance, including pick-up and pacing reports
- Assist with basic revenue management tasks and inventory control
- Support lead and RFP management, ensuring timely responses
- Prepare reports as needed
- Utilize Microsoft Office and hotel systems efficiently
- Act as a liaison between Sales and hotel departments to ensure seamless execution
- Attend and contribute to BEO and operations meetings
- Coordinate VIP arrivals, amenities, and special requests
- Ensure compliance with brand standards, contracts, and internal processes
- Support site tours, client visits, and sales initiatives as needed
- Assist with client communication, follow-up, and relationship building
- Maintain organized digital and physical files
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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