Sales Coordinator

Hilton Garden Inn is a recognized global brand within the hospitality industry, known for offering quality accommodations and exceptional guest experiences tailored for both business and leisure travelers. Operating under the Hilton Worldwide umbrella, Hilton Garden Inn provides a welcoming and comfortable environment while upholding high standards of service, quality, and reliability. The hotel chain is committed to fostering an inclusive work environment and values employee contributions in delivering seamless hospitality services. The Hilton Garden Inn that is hiring for this position is focused on maintaining its reputation for excellence by enhancing the guest experience through dedicated and skilled team members.

The Hotel Sales Coordinator role at Hilton Garden Inn is a vital position that supports the Sales Department by ensuring the smooth execution of group business and events. This role demands a highly organized and detail-oriented professional who thrives in a fast-paced hospitality setting and excels at balancing multiple responsibilities. The position involves a hybrid set of duties combining sales support, operational functions, and guest-facing tasks, which makes it ideal for dynamic individuals with multitasking skills and a passion for customer service.

Key to this role is providing comprehensive administrative and operational support to the Sales team, managing group bookings from the time contracts are signed to the departure of guests, and serving as the on-site point of contact during events. The Sales Coordinator is expected to manage group blocks, reservations, rooming lists, and billing accurately using property management and sales systems such as Delphi. Additionally, this role requires preparing and distributing contracts, proposals, and agreements, tracking inventory and group pick-up, and ensuring all departments are fully informed to deliver winning guest experiences.

This position also requires hands-on involvement in Front Desk operations, working at least two shifts per week, typically during mid-day and weekends, to assist with check-ins, check-outs, reservations, and guest inquiries. By participating in front-facing duties, the Sales Coordinator helps uphold Hilton's renowned brand standards and delivers service excellence put forth by the company. Effective communication and collaboration with other hotel departments like Housekeeping and Food & Beverage are critical for the seamless execution of events and guest satisfaction.

Additional responsibilities include monitoring group performance metrics, supporting revenue management efforts, managing requests for proposals, and preparing essential sales and group status reports. The role also demands contributing to BEO (Banquet Event Order) meetings and operational discussions, coordinating VIP arrivals and special amenities, and ensuring compliance across brand standards and contractual obligations.

The ideal candidate for this position will have strong organizational skills, exceptional attention to detail, and the ability to prioritize competing tasks under pressure. Proficiency in Microsoft Office and familiarity with Delphi or similar sales catering systems are highly valued. Prior hotel, sales, or front desk experience is strongly preferred, along with a flexible schedule that covers required weekend shifts.

This role at Hilton Garden Inn presents a unique career opportunity for professionals eager to develop their skills in hospitality operations, sales support, and event coordination while being part of a reputable international hotel brand. The coordination of sales, events, and front office duties enables the Sales Coordinator to directly impact the hotel's operational success and guest satisfaction, contributing to sustained business growth.