Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401k
Paid holidays
Paid Time Off
Paid training
Opportunities for advancement
Job Description
Keeling Company is a reputable medium-sized business specializing in providing quality products and services through its close-knit network of branches. Known for its commitment to delivering exceptional customer experiences, Keeling Company has cultivated a workplace culture centered on teamwork, respect, and integrity. This dynamic company combines the supportive environment and personalized feel of a small business with the operational advantages and growth opportunities found in larger organizations. Employees at Keeling Company enjoy a collaborative atmosphere where their contributions have a direct impact on the company’s success and are recognized as vital to maintaining the firm’s strong community presence and operational excellence.
The Sales Counter/Driver Associate role at Keeling Company is a crucial position integral to the daily operations in each branch. This hands-on role demands versatility, involving customer service interactions, warehouse support, and local delivery responsibilities. The ideal candidate is motivated, knowledgeable, and energetic, able to manage their time effectively in a fast-paced environment. As branches are staffed by small teams of 3-4 people, associates are cross-trained across multiple functions, fostering flexibility and a spirit of shared responsibility. This collaborative setup allows every team member to play a significant role in ensuring efficient branch performance and exceptional customer service.
In this role, you will be the friendly face greeting customers in person and over the phone, answering their queries about product features, pricing, and after-sales services. You will use the company’s ERP system to enter orders, prepare inventory for pick-up or delivery, assist with merchandising and inventory management, and uphold the company's brand standards for cleanliness, atmosphere, and customer service quality. The role also involves local deliveries, ensuring timely and safe transportation of products to customers. Furthermore, continuous product knowledge development through company-sponsored training programs is a key aspect of staying current and providing the best service possible.
Keeling Company provides a supportive work environment with full-time hours, Monday through Friday, 8 am to 5 pm. Employees benefit from comprehensive health coverage including medical, dental, and vision insurance with HSA matching, along with short and long-term disability plans, life insurance, and a 401k retirement plan with company matching. Paid holidays, paid time off, and paid on-the-job training contribute to work-life balance and skill development, and there are clear paths for career advancement within the company. This position also complies with all Department of Transportation regulations for non-CDL operators, ensuring safety and legal compliance in delivery operations.
Keeling Company values diversity and is an equal-opportunity employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Joining Keeling Company means becoming part of a community dedicated to quality service, collaborative success, and professional growth, where every associate’s role is valued and supported.
The Sales Counter/Driver Associate role at Keeling Company is a crucial position integral to the daily operations in each branch. This hands-on role demands versatility, involving customer service interactions, warehouse support, and local delivery responsibilities. The ideal candidate is motivated, knowledgeable, and energetic, able to manage their time effectively in a fast-paced environment. As branches are staffed by small teams of 3-4 people, associates are cross-trained across multiple functions, fostering flexibility and a spirit of shared responsibility. This collaborative setup allows every team member to play a significant role in ensuring efficient branch performance and exceptional customer service.
In this role, you will be the friendly face greeting customers in person and over the phone, answering their queries about product features, pricing, and after-sales services. You will use the company’s ERP system to enter orders, prepare inventory for pick-up or delivery, assist with merchandising and inventory management, and uphold the company's brand standards for cleanliness, atmosphere, and customer service quality. The role also involves local deliveries, ensuring timely and safe transportation of products to customers. Furthermore, continuous product knowledge development through company-sponsored training programs is a key aspect of staying current and providing the best service possible.
Keeling Company provides a supportive work environment with full-time hours, Monday through Friday, 8 am to 5 pm. Employees benefit from comprehensive health coverage including medical, dental, and vision insurance with HSA matching, along with short and long-term disability plans, life insurance, and a 401k retirement plan with company matching. Paid holidays, paid time off, and paid on-the-job training contribute to work-life balance and skill development, and there are clear paths for career advancement within the company. This position also complies with all Department of Transportation regulations for non-CDL operators, ensuring safety and legal compliance in delivery operations.
Keeling Company values diversity and is an equal-opportunity employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Joining Keeling Company means becoming part of a community dedicated to quality service, collaborative success, and professional growth, where every associate’s role is valued and supported.
Job Requirements
- High school degree or equivalent
- prior sales, warehousing, or delivery experience
- ability to lift up to 75 lbs from the floor
- current or ability to obtain DOT medical certification
- clean motor vehicle report
- pass required drug screen and background check
- ability to use computer for email, invoicing, and inventory management
- forklift certification will be provided by the company
- customer service and communication skills
- ability to remain professional and courteous at all times
Job Qualifications
- High school degree or equivalent
- prior sales, warehousing, or delivery experience
- customer service and communication skills
- ability to use computer systems for email, invoicing, and inventory management
- ability to remain professional and courteous at all times
- bilingual skills are a plus but not required
- forklift certification provided by company
- clean motor vehicle report
- pass required drug screen and background check
- ability to lift up to 75 lbs from the floor
Job Duties
- Greet and direct customers
- provide customer service support in person and over the phone
- answer customer questions about products and services including product features, pricing, and after-sales services
- enter orders in the ERP system
- pull and prepare inventory orders for customer pick-up or delivery
- develop and maintain up-to-date product knowledge through company and vendor training
- coordinate with the team to provide excellent customer service especially during peak seasons
- assist with merchandising products and managing inventory while maintaining a safe working environment
- conduct local deliveries to customers
- ensure the store environment upholds company brand expectations regarding customer service, cleanliness, atmosphere, and energy
- perform other duties as assigned by the branch manager or leadership
- adhere to safety standards and refuse unsafe work as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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