Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $17.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation Time
Sick Time
Holiday time
Job Description
Sally Beauty Holdings, Inc. is a leading specialty retailer and distributor of professional beauty supplies serving both the general public and salon professionals. Founded with a mission to provide quality haircare, skincare, and beauty products, along with expert advice and education, Sally Beauty has grown to become a trusted name in the beauty industry. The company operates through various retail formats including Sally Beauty stores, Beauty Systems Group (BSG) outlets, and a robust online presence, catering to a global audience. With a focus on innovation, inclusivity, and diversity, Sally Beauty embraces a culture that values self-expression and individuality, providing an inspiring workplace where employees can thrive and contribute to the company’s growth.
The role of Color & Curl Concierge (CCC) or Colour & Curl Specialist (CCS) at Sally Beauty is a dynamic and vital position focused on driving the color and curl business segment. The CCC/CCS acts as an expert steward within the beauty industry, responsible for demonstrating mastery in hair color and texture, as well as developing skills in talent management, technical knowledge, social media, business acumen, and sales. This hybrid role goes beyond traditional sales associate duties by maximizing sales through increased customer retention and loyalty, building lasting relationships, and driving brand awareness and market share in hair color products. The specialist uses market analysis to introduce approved beauty products and new concepts, provides exceptional customer service, and conducts product education both in-store and virtually. Additionally, CCC/CCS provides personalized color and curl consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists, positioning themselves as a knowledgeable resource and trusted advisor.
This role requires extensive education through online guided learning and certification courses, underscoring the company’s commitment to professional development and expertise. Key responsibilities include determining customer color and care needs, delivering professional advice, collaborating effectively across departments and vendors, resolving customer concerns promptly, and maintaining high merchandising standards aligned with brand guidelines. The position's importance is highlighted by its influence on store atmosphere through merchandising, signage, and display, as well as the requirement to remain informed about emerging trends and adapt sales techniques accordingly. Furthermore, the CCC/CCS supports operational excellence by ensuring proper opening and closing store procedures and occasionally handling cash management tasks.
Sally Beauty fosters a creative, passionate, and supportive work environment where employees receive regular product education, enjoy generous discounts, and have opportunities for career growth. Employees may qualify for medical, dental, vision insurance, 401k, paid vacation, sick leave, and holiday time based on hours worked. The company values strong communication skills, professionalism, and the ability to thrive within a team-focused culture. This full-time role offers an hourly wage ranging from $16.00 to $17.50 dependent on experience, and it requires flexibility in scheduling to meet business needs, including occasional travel to shows or sales meetings. Being a licensed cosmetologist is highly preferred in the US and Canada, enhancing the ability to serve customers more effectively. Sally Beauty is an equal opportunity employer committed to diversity, inclusivity, and compliance with all employment laws.
The role of Color & Curl Concierge (CCC) or Colour & Curl Specialist (CCS) at Sally Beauty is a dynamic and vital position focused on driving the color and curl business segment. The CCC/CCS acts as an expert steward within the beauty industry, responsible for demonstrating mastery in hair color and texture, as well as developing skills in talent management, technical knowledge, social media, business acumen, and sales. This hybrid role goes beyond traditional sales associate duties by maximizing sales through increased customer retention and loyalty, building lasting relationships, and driving brand awareness and market share in hair color products. The specialist uses market analysis to introduce approved beauty products and new concepts, provides exceptional customer service, and conducts product education both in-store and virtually. Additionally, CCC/CCS provides personalized color and curl consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists, positioning themselves as a knowledgeable resource and trusted advisor.
This role requires extensive education through online guided learning and certification courses, underscoring the company’s commitment to professional development and expertise. Key responsibilities include determining customer color and care needs, delivering professional advice, collaborating effectively across departments and vendors, resolving customer concerns promptly, and maintaining high merchandising standards aligned with brand guidelines. The position's importance is highlighted by its influence on store atmosphere through merchandising, signage, and display, as well as the requirement to remain informed about emerging trends and adapt sales techniques accordingly. Furthermore, the CCC/CCS supports operational excellence by ensuring proper opening and closing store procedures and occasionally handling cash management tasks.
Sally Beauty fosters a creative, passionate, and supportive work environment where employees receive regular product education, enjoy generous discounts, and have opportunities for career growth. Employees may qualify for medical, dental, vision insurance, 401k, paid vacation, sick leave, and holiday time based on hours worked. The company values strong communication skills, professionalism, and the ability to thrive within a team-focused culture. This full-time role offers an hourly wage ranging from $16.00 to $17.50 dependent on experience, and it requires flexibility in scheduling to meet business needs, including occasional travel to shows or sales meetings. Being a licensed cosmetologist is highly preferred in the US and Canada, enhancing the ability to serve customers more effectively. Sally Beauty is an equal opportunity employer committed to diversity, inclusivity, and compliance with all employment laws.
Job Requirements
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG culture values and adhere to our company code of ethics and behavior
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