Sales Associate, Jewelry (Jewelry Consultant)

Brilliant Earth is a leading name in the jewelry industry, recognized for its commitment to transparency, sustainability, compassion, and inclusivity. As one of the fastest-growing e-commerce jewelers globally, the company offers a luxurious line of fine jewelry that customers can feel confident and proud to wear. Founded with a mission to revolutionize the jewelry market, Brilliant Earth focuses on creating ethically sourced and environmentally responsible pieces that combine quality craftsmanship with conscientious production methods. The company is deeply rooted in fostering an inclusive workplace culture that values diversity, collaboration, respect, and continuous growth among its employees. Through regular team events, cross-departmental communication, and celebrating shared successes, Brilliant Earth nurtures an environment where individuals thrive and bring their best selves to work every day.

The role of Sales Associate, Jewelry Consultant, based in Denver, CO, is an exciting opportunity for passionate individuals eager to deliver exceptional customer experiences. This full-time and in-person position commands an hourly wage ranging from $20 to $22, subject to adjustment at the company’s discretion. Jewelry Consultants at Brilliant Earth act as expert guides for customers, engaging them through various sales channels including in-person and virtual appointments, live chats, and phone interactions. The role demands a deep knowledge of the luxury jewelry product line to help customers find the perfect piece that matches their needs and preferences. The successful candidate will enjoy a dynamic, fast-paced environment where exceeding sales targets is both the goal and the standard. The job focuses on creating personalized experiences that celebrate the customer's most joyous moments, ensuring that every interaction reflects the brand’s commitment to excellence and integrity.

Jewelry Consultants manage a diverse set of responsibilities, from greeting and assisting walk-in customers to managing a high volume of incoming sales leads via different communication platforms. They play a critical role in nurturing relationships with clients through post-sale appointments, handling exchanges, resizing, and other customer inquiries. Additionally, they ensure the safety and pleasantness of the showroom experience by enforcing policies and maintaining product security. The role includes operational duties such as opening and closing the showroom and using internal systems to manage daily tasks and facilitate cross-functional communication. Being a brand advocate, every consultant must embody the company’s mission to create a more sustainable and transparent jewelry industry while contributing to the team’s collaborative success.

This position is ideal for individuals who are committed to delivering outstanding customer service, driven by a strong desire to meet and exceed sales goals. Candidates with a keen eye for detail, excellent communication skills, and an ability to collaborate effectively within a team will find themselves well-suited to thrive in the role. Brilliant Earth provides an excellent training program and abundant career growth opportunities, ensuring that employees can develop their skills and advance within the company. The work schedule offers consistency with set weekly hours and includes two consecutive days off, accommodating work-life balance.

Brilliant Earth’s comprehensive benefits package includes career growth pathways, lifestyle spending accounts for wellness-related expenses, continued education, generous employee discounts, sales incentives, mental wellness perks, paid time off, parental leave, and medical, dental, and vision insurance options. The company recognizes the importance of fostering an inclusive and supportive workplace and complies with all federal, state, and local laws guaranteeing equal employment opportunities and accommodations where necessary. This commitment extends to fostering a culture free from harassment or discrimination, making Brilliant Earth an employer of choice for professionals seeking meaningful careers in the jewelry industry.