Job Overview
Compensation
Hourly
Range $14.25 - $16.25
Benefits
product discount
free sample products
Education and certification courses
growth opportunities
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation Time
sick leave
Holiday time
Job Description
Sally Beauty Holdings is a leading specialty retailer and distributor of professional beauty supplies. Established with a mission to empower beauty professionals and consumers alike, Sally Beauty Holdings has grown its presence globally with a strong commitment to providing the highest-quality beauty products, outstanding customer service, and innovative solutions. The company operates a network of stores and an online presence aimed to support hairdressers, cosmetologists, barbers, and beauty enthusiasts with everything they need to look and feel their best every day. Known for its inclusive culture and dedication to diversity, Sally Beauty Holdings fosters an environment where creativity thrives, and employees are encouraged to grow professionally while delivering exceptional beauty expertise to customers. This is an ideal workplace for those passionate about beauty, eager to develop their skills through continuous education, and motivated to contribute to a company that values authenticity and innovation.
The Color & Curl Concierge / Colour & Curl Specialist is a critical role within Sally Beauty Holdings, designed to serve as an ambassador and technical expert at the forefront of the color and curl beauty segments. This position involves not only performing the responsibilities of a sales associate but also excelling in educating customers and clients about color care, curl and texture products, and industry trends. The role focuses significantly on building lasting relationships with beauty professionals, salons, barbers, spas, and cosmetologists to maximize sales and increase brand loyalty. Individuals in this position use their extensive knowledge to provide personalized color and curl consultations, support merchandising efforts, and promote new products through both in-store and virtual platforms.
The Color & Curl Concierge plays a key role in executing market analyses to understand shifts in consumer preferences and competitive landscapes, adapting sales and marketing approaches accordingly to ensure the company maintains its leadership in these specialized beauty categories. This role requires completing guided online education and certification courses to maintain expertise and stay current with evolving industry standards. Additionally, this position involves cross-functional communication regarding sales progress, customer needs, and inventory management. Candidates who excel in this role demonstrate strong business acumen, proficient use of retail technology, and excellent interpersonal skills to deliver superior customer experiences.
Employees in this position will find a fun, creative, and supportive work environment where they can receive generous product discounts, free samples, and comprehensive training that supports their professional growth. This role offers opportunities to travel to industry shows and meetings, further enhancing knowledge and networking capabilities. As part of the Sally Beauty team, the Color & Curl Concierge helps uphold the company’s culture of inclusiveness, ethics, and dedication to superior customer service. This full-time position promises ample room for advancement and the potential to benefit from medical, dental, vision, 401k, vacation, sick, and holiday time based on hours worked, reinforcing a commitment to employee wellbeing and stability.
The Color & Curl Concierge / Colour & Curl Specialist is a critical role within Sally Beauty Holdings, designed to serve as an ambassador and technical expert at the forefront of the color and curl beauty segments. This position involves not only performing the responsibilities of a sales associate but also excelling in educating customers and clients about color care, curl and texture products, and industry trends. The role focuses significantly on building lasting relationships with beauty professionals, salons, barbers, spas, and cosmetologists to maximize sales and increase brand loyalty. Individuals in this position use their extensive knowledge to provide personalized color and curl consultations, support merchandising efforts, and promote new products through both in-store and virtual platforms.
The Color & Curl Concierge plays a key role in executing market analyses to understand shifts in consumer preferences and competitive landscapes, adapting sales and marketing approaches accordingly to ensure the company maintains its leadership in these specialized beauty categories. This role requires completing guided online education and certification courses to maintain expertise and stay current with evolving industry standards. Additionally, this position involves cross-functional communication regarding sales progress, customer needs, and inventory management. Candidates who excel in this role demonstrate strong business acumen, proficient use of retail technology, and excellent interpersonal skills to deliver superior customer experiences.
Employees in this position will find a fun, creative, and supportive work environment where they can receive generous product discounts, free samples, and comprehensive training that supports their professional growth. This role offers opportunities to travel to industry shows and meetings, further enhancing knowledge and networking capabilities. As part of the Sally Beauty team, the Color & Curl Concierge helps uphold the company’s culture of inclusiveness, ethics, and dedication to superior customer service. This full-time position promises ample room for advancement and the potential to benefit from medical, dental, vision, 401k, vacation, sick, and holiday time based on hours worked, reinforcing a commitment to employee wellbeing and stability.
Job Requirements
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior
Job Criteria
Experience
No experience required
Job Location
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