Sales Associate - Color & Curl Concierge CosmoProf 87005
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $15.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Vacation Time
sick leave
Holiday pay
Job Description
Sally Beauty Holdings is a leading global retailer specializing in professional beauty products predominantly serving the hair care industry. The company is well-known for offering a comprehensive assortment of beauty supplies, including hair color, styling tools, skincare products, and nail care items, to licensed professionals and consumers alike. With an extensive network of stores and a strong e-commerce presence, Sally Beauty Holdings empowers beauty enthusiasts and industry professionals by providing high-quality products paired with expert advice and education. The company culture emphasizes inclusivity, diversity, and innovation, fostering an environment where employees can grow and succeed. The Color & Curl Concierge / Colour & Curl Specialist position is a pivotal role within Sally Beauty’s retail operations, focused on driving sales and expanding the market share related to hair color and curl/textured hair products. This role is suited for individuals passionate about beauty and color technology who seek to build lasting relationships within the professional beauty community. The position typically operates within a retail setting but also involves outreach to professional salons, barbershops, spas, beauty schools, and individual cosmetologists. This role is full-time and offers a competitive salary package that reflects the importance of the skills and duties involved, alongside benefits such as medical, dental, and vision coverage, retirement plans, and paid time off.
The Color & Curl Concierge serves as a brand ambassador and industry expert with responsibilities that go beyond typical sales associate duties. A successful candidate will leverage deep knowledge of color formulation, curl and texture consulting, product education, and personalized customer service to create increased customer loyalty and retention. Through skilled market analysis and trend awareness, the specialist introduces new concepts, educates professionals and consumers both virtually and in-store, and drives sustainable growth for the hair color and curl business segment. This individual works collaboratively across departments while maintaining a strong understanding of visual merchandising to ensure that product displays are attractive and aligned with brand standards. Additionally, the role requires proficiency in sales reporting, inventory management systems, POS operations, and social media platforms, harnessing these tools to identify opportunities and deliver tailored solutions for customers.
The job requires adaptability and commitment, including the need to travel periodically to attend industry trade shows and sales meetings—at least three times per year. Certification through specialized online guided learning and assessments is mandatory, with a requirement to pass the Color Certification Test within 60 days of hire. This ensures that the individual maintains an advanced level of expertise critical to the company’s leadership in color and curl specialty products. Working at Sally Beauty Holdings not only offers professional growth opportunities but also a supportive and creative work atmosphere where passion for beauty is celebrated. Employees enjoy generous product discounts, ongoing educational support, and a culture that values collaboration and innovation. Join Sally Beauty Holdings as a Color & Curl Concierge and become a part of a dynamic team dedicated to transforming the beauty experience for professionals and customers worldwide.
The Color & Curl Concierge serves as a brand ambassador and industry expert with responsibilities that go beyond typical sales associate duties. A successful candidate will leverage deep knowledge of color formulation, curl and texture consulting, product education, and personalized customer service to create increased customer loyalty and retention. Through skilled market analysis and trend awareness, the specialist introduces new concepts, educates professionals and consumers both virtually and in-store, and drives sustainable growth for the hair color and curl business segment. This individual works collaboratively across departments while maintaining a strong understanding of visual merchandising to ensure that product displays are attractive and aligned with brand standards. Additionally, the role requires proficiency in sales reporting, inventory management systems, POS operations, and social media platforms, harnessing these tools to identify opportunities and deliver tailored solutions for customers.
The job requires adaptability and commitment, including the need to travel periodically to attend industry trade shows and sales meetings—at least three times per year. Certification through specialized online guided learning and assessments is mandatory, with a requirement to pass the Color Certification Test within 60 days of hire. This ensures that the individual maintains an advanced level of expertise critical to the company’s leadership in color and curl specialty products. Working at Sally Beauty Holdings not only offers professional growth opportunities but also a supportive and creative work atmosphere where passion for beauty is celebrated. Employees enjoy generous product discounts, ongoing educational support, and a culture that values collaboration and innovation. Join Sally Beauty Holdings as a Color & Curl Concierge and become a part of a dynamic team dedicated to transforming the beauty experience for professionals and customers worldwide.
Job Requirements
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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