Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.50
Work Schedule
Standard Hours
Flexible
Benefits
product discount
free sample products
Education and certification courses
growth opportunities
Medical
Dental
Vision
401k
vacation
Sick Time
Holiday time
Job Description
Our Company is a prominent leader in the wholesale and retail distribution of beauty supplies, dedicated to delivering high-quality professional beauty products alongside exceptional customer service. Built with the purpose of providing customers with access to leading beauty solutions, we pride ourselves on our inclusive culture where diversity and self-expression fuel our growth and innovation. As an organization, we value creativity, passion for beauty, and a collaborative work environment that supports personal and professional development. We welcome all individuals to thrive within our community and contribute meaningfully to our mission of finding beauty in everyone.
The Color & Curl Concierge / Colour & Curl Specialist role is an essential position within our company. This specialist acts as a steward of the industry, emphasizing our dominance in hair color and curl-related expertise alongside talent development and retail business acumen. Beyond the regular responsibilities of a sales associate, this role focuses heavily on maximizing sales through heightened customer retention and loyalty, building lasting client relationships that elevate brand awareness and grow our market share in the hair color sector. The specialist leverages market analysis to inform sales strategies, introduces new products and concepts, and delivers both in-store and virtual product education. Additionally, the specialist provides expert consulting services on color, curl, and texture to professional beauty salons, barbershops, spas, schools, and licensed cosmetologists, making this role vital to driving the success of our color and curl business.
This dynamic role demands ongoing education achieved through guided online learning and certification, ensuring the specialist stays at the forefront of industry trends and product knowledge. Key responsibilities include determining customer needs related to color and hair care, making professional recommendations, maintaining high merchandising standards to align with brand guidelines, and ensuring effective resolution of customer concerns. The specialist communicates effectively across roles and departments regarding sales progress and customer needs, ensuring a seamless customer experience. This role also takes responsibility for store procedures such as opening and closing, cash handling, and occasional bank deposits. By embodying our company culture and ethical standards, the Color & Curl Concierge / Specialist becomes a driving force behind our continued success.
Candidates will appreciate the creative, fun, and passionate environment centered on beauty. They will benefit from generous product discounts, free samples, extensive education through certification courses, and ample growth opportunities. Depending on hours worked, employees may qualify for medical, dental, vision coverage, 401k plans, as well as vacation, sick, and holiday time. This is a fantastic opportunity for those committed to the beauty industry, looking to grow their career with a forward-thinking, inclusive company.
The Color & Curl Concierge / Colour & Curl Specialist role is an essential position within our company. This specialist acts as a steward of the industry, emphasizing our dominance in hair color and curl-related expertise alongside talent development and retail business acumen. Beyond the regular responsibilities of a sales associate, this role focuses heavily on maximizing sales through heightened customer retention and loyalty, building lasting client relationships that elevate brand awareness and grow our market share in the hair color sector. The specialist leverages market analysis to inform sales strategies, introduces new products and concepts, and delivers both in-store and virtual product education. Additionally, the specialist provides expert consulting services on color, curl, and texture to professional beauty salons, barbershops, spas, schools, and licensed cosmetologists, making this role vital to driving the success of our color and curl business.
This dynamic role demands ongoing education achieved through guided online learning and certification, ensuring the specialist stays at the forefront of industry trends and product knowledge. Key responsibilities include determining customer needs related to color and hair care, making professional recommendations, maintaining high merchandising standards to align with brand guidelines, and ensuring effective resolution of customer concerns. The specialist communicates effectively across roles and departments regarding sales progress and customer needs, ensuring a seamless customer experience. This role also takes responsibility for store procedures such as opening and closing, cash handling, and occasional bank deposits. By embodying our company culture and ethical standards, the Color & Curl Concierge / Specialist becomes a driving force behind our continued success.
Candidates will appreciate the creative, fun, and passionate environment centered on beauty. They will benefit from generous product discounts, free samples, extensive education through certification courses, and ample growth opportunities. Depending on hours worked, employees may qualify for medical, dental, vision coverage, 401k plans, as well as vacation, sick, and holiday time. This is a fantastic opportunity for those committed to the beauty industry, looking to grow their career with a forward-thinking, inclusive company.
Job Requirements
- One year retail or other sales -focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales -focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting personal sales techniques in response to the competitive market
- Ensure all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate company culture values and adhere to company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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