Job Overview
Compensation
Hourly
Range $12.50 - $17.00
Work Schedule
Standard Hours
Flexible
Benefits
product discount
free sample products
Guided learning and certification
Opportunity for growth
Medical
Dental
Vision
401k
vacation
Sick Time
Holiday time
Job Description
Sally Beauty Holdings, Inc. is a leading retailer and distributor of professional beauty products and services predominantly serving licensed beauty professionals but also retail consumers. Established for over four decades, Sally Beauty is renowned for its comprehensive product offerings that span hair color, hair care, nail care, and cosmetics from a wide variety of trusted brands. With a strong presence through thousands of stores across the United States and globally, Sally Beauty focuses on nurturing innovation and inclusion, fostering creativity, and empowering its associates and customers alike. The company is committed to diversity, self-expression, and innovation, creating an inspiring and inclusive work environment for its team members. As an Equal Opportunity Employer, Sally Beauty welcomes individuals of all backgrounds to thrive and contribute to the company's continued growth and commitment to beauty in all forms.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty is a pivotal position that embodies the brand's expertise in professional color and curl/texture products and services. Serving as a steward to the beauty industry, this specialist not only demonstrates dominance in all things related to hair color and curl but also plays an instrumental role in talent development across technical skills, social media engagement, business acumen, and sales capabilities. Beyond typical sales associate duties, the role focuses on maximizing sales and growing customer loyalty by cultivating meaningful relationships with professionals in beauty salons, barbers, spas, cosmetology schools, and licensed cosmetologists.
This specialist is responsible for educating clients on color and curl/texture product lines and concepts both in-person and virtually, while strategically enhancing brand awareness and hair color market share through expert consultation and market analysis. As the go-to expert, the Color & Curl Concierge provides personalized color and curl/texture consulting services, ensuring clients are equipped with the best knowledge and products to meet their professional needs. The position demands a high level of product knowledge supported by structured education through online courses and certifications to maintain excellence in technical skills and customer service.
Functioning as an ambassador of the Sally Beauty culture and values, the role requires proactive communication internally and externally to support customer relationships and sales progress effectively. Maintaining superior merchandising standards and upholding an inviting and professional store atmosphere is essential in reflecting Sally Beauty’s brand identity. The position also involves responsibilities related to store operations such as opening and closing procedures, cash handling, and occasional bank deposits, ensuring operational efficiency alongside a stellar customer experience.
Ideal candidates will appreciate working in a dynamic, creative environment passionate about beauty and driven by innovation. They will enjoy competitive benefits, ongoing professional education opportunities, and ample room for career growth. This role is perfect for those who have a passion for hair color and curl textures, possess significant retail or sales experience, and desire to make an impactful contribution within a market-leading beauty organization. Whether you are a licensed cosmetologist or a professional passionate about advancing your knowledge in beauty retail, the Color & Curl Concierge position at Sally Beauty represents a unique opportunity to blend technical expertise with business strategy and client engagement to drive success.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty is a pivotal position that embodies the brand's expertise in professional color and curl/texture products and services. Serving as a steward to the beauty industry, this specialist not only demonstrates dominance in all things related to hair color and curl but also plays an instrumental role in talent development across technical skills, social media engagement, business acumen, and sales capabilities. Beyond typical sales associate duties, the role focuses on maximizing sales and growing customer loyalty by cultivating meaningful relationships with professionals in beauty salons, barbers, spas, cosmetology schools, and licensed cosmetologists.
This specialist is responsible for educating clients on color and curl/texture product lines and concepts both in-person and virtually, while strategically enhancing brand awareness and hair color market share through expert consultation and market analysis. As the go-to expert, the Color & Curl Concierge provides personalized color and curl/texture consulting services, ensuring clients are equipped with the best knowledge and products to meet their professional needs. The position demands a high level of product knowledge supported by structured education through online courses and certifications to maintain excellence in technical skills and customer service.
Functioning as an ambassador of the Sally Beauty culture and values, the role requires proactive communication internally and externally to support customer relationships and sales progress effectively. Maintaining superior merchandising standards and upholding an inviting and professional store atmosphere is essential in reflecting Sally Beauty’s brand identity. The position also involves responsibilities related to store operations such as opening and closing procedures, cash handling, and occasional bank deposits, ensuring operational efficiency alongside a stellar customer experience.
Ideal candidates will appreciate working in a dynamic, creative environment passionate about beauty and driven by innovation. They will enjoy competitive benefits, ongoing professional education opportunities, and ample room for career growth. This role is perfect for those who have a passion for hair color and curl textures, possess significant retail or sales experience, and desire to make an impactful contribution within a market-leading beauty organization. Whether you are a licensed cosmetologist or a professional passionate about advancing your knowledge in beauty retail, the Color & Curl Concierge position at Sally Beauty represents a unique opportunity to blend technical expertise with business strategy and client engagement to drive success.
Job Requirements
- One year retail or other sales -focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales -focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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