Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $17.25
Work Schedule
Standard Hours
Flexible
Benefits
product discount
free sample products
guided learning and certification courses
Opportunity for growth
Medical
Dental
Vision
401k
vacation
Sick Time
Holiday time
Job Description
Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us! This establishment is a respected name in the beauty industry, dedicated to empowering both professionals and everyday consumers to express their unique style and creativity. The company fosters a vibrant culture filled with talented and passionate people who bring enthusiasm and innovation to the beauty world every day.
The Color & Curl Concierge / Colour & Curl Specialist is a pivotal role designed to lead and demonstrate industry expertise in all things related to hair color and curl texture. This position not only embraces daily sales associate responsibilities but also focuses heavily on maximizing sales by creating increased customer retention and loyalty. The CCC/CCS plays an integral role in building lasting relationships and driving behaviors that grow brand awareness and increase hair color market share. This role involves a deep engagement with market analysis to promote approved beauty products, introduce new product lines and concepts, and provide comprehensive customer service.
In this position, you will have a unique opportunity to perform color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists, thus positioning yourself as a trusted adviser within the beauty community. The role requires active involvement in product education delivered both in-store and virtually, enabling clients and professionals to stay ahead in trends and best practices.
A core function of this role is stewardship of brand culture, ensuring a high standard of color and curl merchandising, proper store signage, and sophisticated display techniques that foster an inviting and professional retail environment. Staying informed about emerging trends and maintaining agility to market changes is essential, along with building industry knowledge to share with business partners. The CCC/CCS must adapt their personal sales techniques to respond effectively within the competitive beauty market.
This position also demands strong communication skills, as the Concierge regularly communicates upward and cross-functionally regarding sales progress, customer interactions, follow-up plans, and assistance required from associates or vendors. The CCC/CCS is responsible for resolving customer questions or concerns promptly and effectively, ensuring an excellent service experience.
The role includes adhering to company operational procedures, such as accurate store opening and closing protocols, occasional bank deposits, cash handling, and other monetary transactions. The position is supported by extensive education through online guided learning and certification courses, with a mandatory Color Certification Test to be passed within 60 days of employment.
You will love working in this creative, fun, and passionate environment where you receive generous product discounts, free sample products, and continuous learning opportunities. Growth paths abound, and eligibility for benefits like medical, dental, vision, 401k, vacation, sick leave, and holiday time may be available based on working hours. This vibrant role is perfect for someone eager to enhance their expertise in color and curl beauty services, build strong professional relationships, and be a key player in the growth of this influential brand.
The Color & Curl Concierge / Colour & Curl Specialist is a pivotal role designed to lead and demonstrate industry expertise in all things related to hair color and curl texture. This position not only embraces daily sales associate responsibilities but also focuses heavily on maximizing sales by creating increased customer retention and loyalty. The CCC/CCS plays an integral role in building lasting relationships and driving behaviors that grow brand awareness and increase hair color market share. This role involves a deep engagement with market analysis to promote approved beauty products, introduce new product lines and concepts, and provide comprehensive customer service.
In this position, you will have a unique opportunity to perform color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists, thus positioning yourself as a trusted adviser within the beauty community. The role requires active involvement in product education delivered both in-store and virtually, enabling clients and professionals to stay ahead in trends and best practices.
A core function of this role is stewardship of brand culture, ensuring a high standard of color and curl merchandising, proper store signage, and sophisticated display techniques that foster an inviting and professional retail environment. Staying informed about emerging trends and maintaining agility to market changes is essential, along with building industry knowledge to share with business partners. The CCC/CCS must adapt their personal sales techniques to respond effectively within the competitive beauty market.
This position also demands strong communication skills, as the Concierge regularly communicates upward and cross-functionally regarding sales progress, customer interactions, follow-up plans, and assistance required from associates or vendors. The CCC/CCS is responsible for resolving customer questions or concerns promptly and effectively, ensuring an excellent service experience.
The role includes adhering to company operational procedures, such as accurate store opening and closing protocols, occasional bank deposits, cash handling, and other monetary transactions. The position is supported by extensive education through online guided learning and certification courses, with a mandatory Color Certification Test to be passed within 60 days of employment.
You will love working in this creative, fun, and passionate environment where you receive generous product discounts, free sample products, and continuous learning opportunities. Growth paths abound, and eligibility for benefits like medical, dental, vision, 401k, vacation, sick leave, and holiday time may be available based on working hours. This vibrant role is perfect for someone eager to enhance their expertise in color and curl beauty services, build strong professional relationships, and be a key player in the growth of this influential brand.
Job Requirements
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG culture values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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