Sally Beauty Holdings logo

Sales Associate COLOR & CURL CONCIERGE 06522

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.00 - $16.75
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Work Schedule

Flexible
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Benefits

product discount
free sample products
Education and certification courses
opportunities for growth
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
vacation time accrual
supplemental life insurance
associate advocacy benefits
voluntary benefits

Job Description

Sally Beauty Holdings, Inc. is a leading specialty retailer and distributor of professional beauty supplies, primarily serving the hair care market. With a legacy spanning several decades, Sally Beauty has established itself as a trusted name in the beauty industry, catering to both professional stylists and DIY enthusiasts. The company operates numerous retail stores across the United States and internationally, offering a vast range of hair color products, styling tools, and skincare essentials. Sally Beauty is committed to fostering diversity, inclusivity, and self-expression, making it a welcoming place for individuals passionate about beauty and innovation. Known for their comprehensive product lines and excellent customer service, they continuously strive to empower their customers to look and feel their best.

The role of Certified Color Consultant at Sally Beauty is crucial to maintaining and expanding the company's dominance in the hair color sector. This position serves as the primary steward of the hair color category, ensuring that customers receive exceptional support and expert advice tailored to their unique hair color needs. The Certified Color Consultant directly contributes to increased customer retention and brand loyalty by delivering personalized consultations and recommending suitable products. This role involves educating and guiding DIY enthusiasts through their hair color journey, helping them achieve their desired results successfully.

Beyond customer interaction, the Certified Color Consultant plays an integral part in daily store operations, including handling sales transactions accurately, managing inventory, maintaining store presentation, and supporting team goals. They act as a mentor to new associates, share knowledge to elevate overall team competence, and promote a culture of safety and loss prevention. The position requires a blend of technical product knowledge, excellent communication skills, and a passion for the beauty industry. Employees in this role benefit from ongoing training and development opportunities, gaining certifications that deepen their expertise and pave the way for career advancement within Sally Beauty.

Sally Beauty values its employees and offers a competitive benefits package even for part-time associates. Benefits include medical, dental, and vision insurance, a 401k retirement plan, generous vacation accrual based on tenure, life insurance options, and more. The company prides itself on fostering a fun, creative, and supportive work environment where associates can thrive personally and professionally.

This position typically requires candidates to have at least a high school diploma or equivalent, be 18 years or older, and possess prior retail sales or customer service experience. Strong communication skills, the ability to utilize product knowledge effectively during consultations, and proficiency in technology, including iPads and social media platforms, are essential. Compliance with all safety protocols and a professional demeanor enhances the role’s impact.

By joining Sally Beauty as a Certified Color Consultant, you become part of a vibrant team dedicated to beauty innovation, customer satisfaction, and personal growth. If you have a passion for hair color and beauty products and enjoy helping others achieve their best look, this opportunity offers a chance to excel and grow within an industry leader. The application window is open for 45 days after posting, encouraging candidates to apply promptly for optimal consideration. Sally Beauty prides itself on diversity and equal employment opportunities, welcoming applicants from all backgrounds to join their inclusive team.

Job Requirements

  • High school diploma or equivalent
  • Must be 18 years of age or older
  • 1+ year retail sales or customer service experience preferred
  • Ability to communicate with customers, co-workers, and management in a clear, concise manner
  • Must be available to meet the scheduling needs of the business
  • Ability to execute product knowledge from training to support with customer service
  • Ability to explain product labels
  • Can follow direction and perform other duties as assigned by manager
  • Comprehensive knowledge of iPad and navigation of the internet and social media platforms
  • Ability to present a professional image and interact positively with the public

Job Qualifications

  • High school diploma or equivalent
  • 1+ year retail sales or customer service experience preferred
  • Ability to communicate clearly and concisely with customers, coworkers, and management
  • Ability to execute product knowledge from training to support customer service
  • Ability to explain product labels
  • Proficiency with iPad and navigating internet and social media platforms
  • Ability to present a professional image and interact positively with the public

Job Duties

  • Provide an optimal customer experience and create customer retention by utilizing selling behaviors, company sales directives, and omni-channel strategies
  • Ensure all customer transactions are complete and accurate to drive incremental sales
  • Deliver behaviors consistent with driving desired client survey scores and reviews
  • Determine customer color and care related needs, and offer professional advice and recommendations to ensure confidence and product satisfaction
  • Assist the team with meeting or exceeding specific hair color sales goals as outlined by the company
  • Generate cross-category sales by introducing new categories to each conversation, increasing sales and profitability through brand awareness
  • Record all sales in the POS and handle monetary transactions such as sales, returns, and exchanges accurately and efficiently
  • Complete daily paperwork and reporting and make bank deposits when needed
  • Price merchandise, process back stock, assist with shipment processing and housekeeping duties including cleaning
  • Support with planograms as needed
  • Open and close the store when required
  • Establish technical expertise pertaining to products, policies, and programs
  • Complete all training programs as directed and commit to ongoing learning to stay current on industry trends
  • Work well with others to meet customer and store needs, including good attendance
  • Collaborate regularly with customers and coworkers
  • Assist Store Manager with onboarding and training new associates
  • Mentor other associates to improve hair color knowledge
  • Advocate for diversity, inclusion, and belonging
  • Comply with all safety and loss prevention policies and practices
  • Adhere to inventory control procedures and hazardous material handling protocols

Job Criteria

Experience

Mid Level (3-7 years)


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