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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.00 - $16.75
Work Schedule
Flexible
Benefits
product discount
free sample products
Education and certification courses
opportunities for growth
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
vacation time accrual
supplemental life insurance
associate advocacy benefits
voluntary benefits
Job Description
Sally Beauty Holdings, Inc. is a leading specialty retailer and distributor of professional beauty supplies, primarily serving the hair care market. With a legacy spanning several decades, Sally Beauty has established itself as a trusted name in the beauty industry, catering to both professional stylists and DIY enthusiasts. The company operates numerous retail stores across the United States and internationally, offering a vast range of hair color products, styling tools, and skincare essentials. Sally Beauty is committed to fostering diversity, inclusivity, and self-expression, making it a welcoming place for individuals passionate about beauty and innovation. Known for their comprehensive product... Show More
Job Requirements
- High school diploma or equivalent
- Must be 18 years of age or older
- 1+ year retail sales or customer service experience preferred
- Ability to communicate with customers, co-workers, and management in a clear, concise manner
- Must be available to meet the scheduling needs of the business
- Ability to execute product knowledge from training to support with customer service
- Ability to explain product labels
- Can follow direction and perform other duties as assigned by manager
- Comprehensive knowledge of iPad and navigation of the internet and social media platforms
- Ability to present a professional image and interact positively with the public
Job Qualifications
- High school diploma or equivalent
- 1+ year retail sales or customer service experience preferred
- Ability to communicate clearly and concisely with customers, coworkers, and management
- Ability to execute product knowledge from training to support customer service
- Ability to explain product labels
- Proficiency with iPad and navigating internet and social media platforms
- Ability to present a professional image and interact positively with the public
Job Duties
- Provide an optimal customer experience and create customer retention by utilizing selling behaviors, company sales directives, and omni-channel strategies
- Ensure all customer transactions are complete and accurate to drive incremental sales
- Deliver behaviors consistent with driving desired client survey scores and reviews
- Determine customer color and care related needs, and offer professional advice and recommendations to ensure confidence and product satisfaction
- Assist the team with meeting or exceeding specific hair color sales goals as outlined by the company
- Generate cross-category sales by introducing new categories to each conversation, increasing sales and profitability through brand awareness
- Record all sales in the POS and handle monetary transactions such as sales, returns, and exchanges accurately and efficiently
- Complete daily paperwork and reporting and make bank deposits when needed
- Price merchandise, process back stock, assist with shipment processing and housekeeping duties including cleaning
- Support with planograms as needed
- Open and close the store when required
- Establish technical expertise pertaining to products, policies, and programs
- Complete all training programs as directed and commit to ongoing learning to stay current on industry trends
- Work well with others to meet customer and store needs, including good attendance
- Collaborate regularly with customers and coworkers
- Assist Store Manager with onboarding and training new associates
- Mentor other associates to improve hair color knowledge
- Advocate for diversity, inclusion, and belonging
- Comply with all safety and loss prevention policies and practices
- Adhere to inventory control procedures and hazardous material handling protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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