Sales Assistant

The hiring establishment is a dynamic company located in San Mateo, CA, specializing in sales and logistics with a hybrid working style. The company is committed to delivering excellent customer service while supporting the sales operations that drive its business forward. With a temporary employment type, the role offers a competitive pay rate ranging from $23 to $30 per hour, depending on location and relevant experience. This flexible part-time position requires working 20 to 30 hours per week, combining both office presence and remote work to maintain efficient operations.

The Sales Assistant role is a crucial position responsible for providing comprehensive sales support functions that streamline the sales process and ensure customer satisfaction. This includes managing sales data, processing orders, and liaising with customers, suppliers, and freight forwarders to troubleshoot logistics challenges as they arise. The assistant is also tasked with creating essential documents such as sales contracts and purchase orders, maintaining up-to-date sales information, and generating reports that contribute to informed business decisions.

In addition to supporting the sales team, this role emphasizes proactive customer service, handling inquiries and claims with professionalism and accuracy via phone and email communication. The Sales Assistant plays an important role in maintaining strong customer relationships by providing timely updates on order status and resolving concerns whenever possible. Monitoring logistics activities such as order delivery arrangements, shipment tracking, customs clearance, and final delivery confirmation is a fundamental aspect of the position to ensure smooth operations from start to finish.

A unique feature of this position is its bilingual requirement, specifically fluency in both Japanese and English. This enables effective communication across diverse business stakeholders and ensures that all documentation and correspondence meet high standards in both languages. Candidates in this role must be highly detail-oriented, possess excellent communication skills, and demonstrate a solid command of Microsoft Excel with intermediate to advanced proficiency.

Physical demands for the position are moderate, requiring the ability to sit for extended periods as well as occasional standing, walking, and handling tasks up to 10 pounds. The role demands sharp vision capabilities including close focus and adjustment to detail-oriented tasks.

Ideal candidates for the Sales Assistant role will hold an associate's degree or equivalent combination of education and work experience. A minimum of two to three years of related experience, particularly in logistics administration with an emphasis on import and export activities, is essential. The position calls for independent multitasking skills, maturity, and adaptability to meet fluctuating work pressures while delivering reliable results consistently.

By joining this company, the Sales Assistant will engage in a fast-paced, supportive environment where their skills in sales administration, customer service, and logistics coordination will directly impact the company’s success and customer satisfaction. This role offers growth opportunities and the chance to develop expertise in bilingual sales operations within an internationally oriented business setting.