Sales and Services Manager

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $88,900.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

Kimpton Hotels is a renowned boutique hotel brand that was founded with a bold mission to transform the traditional hospitality experience into one that is genuine, heartfelt, and deeply human. Born in San Francisco in 1981 from the vision of Bill Kimpton, the company has been a pioneer in creating environments where personal connections flourish, and where guests and employees alike can feel valued, celebrated, and inspired. This culture of authenticity and entrepreneurial spirit sets Kimpton apart from conventional hotel chains, emphasizing creativity, self-leadership, and a vibrant workplace where individuality is not just accepted, but championed.

Kimpton Hotels operates as a boutique hotel company with an emphasis on offering unique, memorable experiences that balance exceptional service with an ambiance that guests find both welcoming and exciting. As a company, Kimpton is dedicated to fostering a meaningful work environment where each staff member contributes in a way that improves the lives of coworkers, guests, owners, and the broader community. The underlying philosophy is simple yet powerful: a work culture that values the real person behind the employee leads to superior service and richer experiences.

This philosophy is embodied in the role of the Sales and Services Manager (SSM), an essential position that acts as a liaison between the hotel’s operational departments and clients. The Sales and Services Manager is responsible for ensuring that conference requirements are executed with precision, balancing service excellence and profitability. The role centers on maximizing revenue streams from food and beverage, room rentals, and auxiliary services like audio-visual equipment and labor fees through efficient management and clear communication. This position demands a high level of organizational skill, creativity, and a customer-centric approach that aligns with Kimpton’s culture of making heartfelt connections.

The SSM role is full-time and offers a fulfilling experience where you can see the direct impact of your work reflected in guest satisfaction and hotel performance. This position is vital to the hotel’s success, capturing a fair share of market revenue by working closely with clients to coordinate meetings, conferences, and special events with accuracy and attention to detail. By developing personalized client profiles, managing room blocks, and coordinating menus that optimize revenue while meeting client needs, the Sales and Services Manager ensures both client satisfaction and the financial success of the hotel.

Kimpton welcomes diverse talents who thrive on creativity, initiative, and the passion to make a difference in others' lives. The work environment is described as quirky, irreverent, empowering, and exceptional, embracing people of all backgrounds and experiences. With robust communication and coordination responsibilities, the Sales and Services Manager plays a pivotal role in the hotel’s operations, participating in internal meetings and maintaining sales goals. At Kimpton, your individuality is seen as a strength that helps drive a culture of innovation and genuine hospitality.

Job Requirements

1+ years related experience in hospitality industry
Solid knowledge of food plus beverage and meeting room sets
Thorough knowledge of property, space, food plus beverage offerings and capacities
High level of creativity and enthusiasm
Well organized with detail orientated and excellent follow-up skills
Superior writing skills
Knowledge of Microsoft Office
Delphi experience preferred but not required

Job Qualifications

1+ years related experience in hospitality industry with solid knowledge of food plus beverage and meeting room sets
Thorough knowledge of property, space, food plus beverage offerings and capacities
High level of creativity, enthusiasm and flexibility
Well organized, detail orientated and excellent follow-up skills
Superior writing skills and knowledge of Microsoft Office
Delphi experience preferred but not required
Ability to be yourself, lead yourself, make it count

Job Duties

Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments
Ensure that all contracted groups are meeting or exceeding minimum food plus beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition
Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client
Obtain conference rooming lists, monitor cut-off dates, and obtain rooming lists by the due date and sales contract
Assist conference clients with off-premise hotel details
Conduct tours for potential and booked clients providing personable experiences
Provide an accurate Conference Profile documenting all aspects of a particular conference, including menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information
Prepare a comprehensive Post Conference Report on all conferences
Complete and distribute banquet event orders, reports, and correspondence as required
Maintain accurate and current space blocks in the group function room log, observing proper turnovers and releasing unused space as appropriate
Participate in weekly banquet event order, sales, and operations meetings, maintaining a local catering sales goal