Sales & Service Coordinator

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $19.00 - $20.00

Benefits

Medical

Dental

Vision

Life insurance

critical and accident insurance

Paid Time Off

hotel discounts

Job Description

Indus Hotels is a renowned hotel group known for its exceptional hospitality services and commitment to guest satisfaction. As a reputable player in the hotel industry, Indus Hotels prides itself on offering comfortable accommodations, superior service, and a welcoming atmosphere for all its guests. Their establishments focus on blending modern amenities with a personalized touch, ensuring a memorable stay for both business and leisure travelers. Throughout their properties, they emphasize professional growth for employees and a collaborative work environment that fosters teamwork and excellence. Indus Hotels offers competitive compensation along with a comprehensive benefits package designed to support the health... Show More

Job Requirements

High school diploma required
college education preferred
prior hotel experience preferred
proficiency in English speaking, reading, writing and understanding
basic computing skills including Microsoft Word and Excel
ability to operate standard office equipment including copier, telefax, multiple-line telephone and 10-key
good communication skills
ability to work with diverse staff speaking different languages
basic math and budgetary skills
ability to work in a team environment with minimal supervision
strong organizational and multitasking skills
ability to maintain confidentiality
willingness to learn and adapt to changes
professional appearance and punctuality
ability to solve routine work problems
ability to ask for help when needed

Job Qualifications

Good communication skills both verbal and written
ability to work in a team environment
minimal supervision required
basic computational ability
knowledge of computer accounting programs
math skills and budgetary analysis capabilities
knowledge of sales skills and competitive market
ability to receive instructions and communicate progress
high school diploma required, college preferred
prior hotel experience preferred
proficiency in English language skills
basic computing skills including Microsoft Word, Excel and sales system software
typing skills and ability to operate standard office equipment
ability to maintain hotel social media
ability to present information effectively to executive staff

Job Duties

Contract merging, reviewing and routing for DOS approval
prepare copies in folder for weekly corporate approval
group set up and rate loading in OnQ for Group Business
distribute group resumes and/or BEO's for completion and review prior to staff meeting and BEO meeting
compile packets and information for staff meeting
maintain, copy and distribute GRC for sales meeting
maintain group files and permanent files
direct liaison with designated accounts for rooming lists and ensuring purchase orders are received and properly processed
establish and maintain sales files, break down, review and file group information after group event
act as the Lead Catcher with CVB for lead retrieval and reporting
handle inquiry information from inbound telephone and walk-in guests
book short term and social room groups under 30 rooms
update hotel information and maintain stock of sales packets and items
assist DOS with miscellaneous reports, marketing information and mailings
conduct hotel tours for walk-ins when no sales manager is available
manage showroom needs and coordinate with housekeeping
distribute completed site inspection and VIP guest or amenity forms
assist with reservation-related duties including extended stay requests, inputting rooming lists, managing group reservation issues
send, receive and file direct bill and purchase order information for accounts
send, receive and file credit card authorization information
ensure billing information is forwarded to front desk
complete and monitor all Fast Pay accounts with Hilton properties
assist DOS in keeping sales department informed and assisting with special projects such as mailings and site inspections
work with other hotel departments to provide quality customer service
assist with reports and competition data collection
maintain and order office supplies
perform other duties as assigned

Job Location

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