Sales & Service Coordinator

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $20.00

Benefits

Benefits begin 30 days after you start

Medical

Dental

Vision

Life insurance

critical and accident insurance

Paid Time Off

hotel discounts

Job Description

Indus Hotels is a renowned hospitality company known for delivering exceptional services through its diverse portfolio of hotel properties. Established with a commitment to excellence, Indus Hotels prides itself on providing superior guest experiences, maintaining impeccable standards in hospitality, and fostering a positive and productive workplace for its employees. The company operates upscale and full-service hotels that cater to a wide range of travelers including business professionals, tourists, and group event organizers. Indus Hotels is dedicated to innovation and quality service, and it continually invests in its team and infrastructure to ensure guests have memorable stays.

The Sales and Servic... Show More

Job Requirements

High school diploma
college preferred
prior hotel experience preferred
good communication skills
basic computational ability
familiarity with Microsoft Word, Excel, and sales system software
typing skills
ability to operate standard office equipment
ability to handle multiple tasks efficiently
ability to work independently and in a team
ability to follow instructions
customer service orientation
professional demeanor
punctuality and good attendance
adaptability and willingness to learn
problem-solving skills
ability to maintain confidentiality

Job Qualifications

Good communication skills both verbal and written
ability to perform essential duties satisfactorily
basic computational ability
knowledge of computer accounting programs
math skills and budgetary analysis capabilities
understanding of sales skills and competitive market
ability to follow instructions and communicate work progress
able to work in a team environment with minimal supervision
knowledge of Microsoft Word, Excel, and sales system software
typing skills
ability to operate standard office equipment including copier, telefax, multi-line telephone system, and 10-key
ability to maintain hotel social media
high school diploma required, college preferred
prior hotel experience preferred
ability to speak, read, write, and understand English
ability to work with diverse staff languages
ability to respond to common inquiries or complaints
ability to present information to executive staff effectively

Job Duties

Contract merging, reviewing and routing for Director of Sales approval as needed
prepare copies in folders for weekly corporate approval
group set up and rate loading in OnQ for group business
distribute group resumes and BEOs for completion and review before meetings
compile packets and information for staff meeting
maintain, copy and distribute GRC for sales meeting
maintain group files and permanent files
liaise with designated accounts for rooming lists and purchase orders, ensure proper processing and distribution
establish and maintain sales files, review and file group information post-event
act as lead catcher with CVB for lead retrieval and reporting
handle inquiry information from inbound calls and walk-ins, forward to Director of Sales or assigned manager
book short term and social group rooms under 30 rooms peak
update hotel information for sales packets and maintain inventory
assist Director of Sales with reports, marketing information, mailings, and blast emailing
conduct hotel tours for walk-ins as needed
manage showroom needs including room inspections and coordination with housekeeping
distribute completed site inspection and VIP guest/amenity forms
assist with reservation-related duties including extended stay requests, inputting rooming lists, and handling group reservation issues
send, receive and file direct bill and purchase order information
ensure front desk and accounting have necessary billing information
monitor Fast Pay accounts with Hilton properties
assist in keeping sales department informed of new programs and monthly reports
support sales staff with special projects like mailings and site inspections
collaborate with other hotel departments for quality customer service
assist with reports and competition data collection
maintain and order office supplies
perform other duties as assigned

Job Location

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