Sales & Service Advisor

Tucker Tire is a reputable automotive service company known for its commitment to delivering exceptional customer experiences through a performance-driven and results-focused approach. With a strong emphasis on speed, accuracy, and service excellence, Tucker Tire has established itself as a leader in the automotive service industry. The company values each role and recognizes the importance of every team member in contributing to an outstanding service environment not only for customers but also for colleagues. This supportive culture fosters growth opportunities and ensures that employees experience professional development and genuine career progression within the organization. Tucker Tire offers a range of competitive benefits that rival those of larger organizations, creating an attractive and supportive work environment for its staff. These benefits include a competitive hourly wage complemented by commission and overtime opportunities, paid vacation and holidays, comprehensive medical, dental, vision, life, and supplemental insurance coverage, a 401(k) plan with company match, employee discounts, referral bonuses, and ASE reimbursement. Such offerings underline the company’s commitment to the well-being and professional growth of its employees. Joining Tucker Tire means becoming part of a team that sets high standards and exemplifies excellence in automotive service delivery. The company also prioritizes diversity and inclusivity, ensuring a respectful and welcoming workplace for all. The Service Advisor role at Tucker Tire is pivotal to maintaining this high standard of customer care and operational efficiency. This position serves as the vital link between customers and technicians, ensuring that the communication of vehicle issues and service recommendations is clear and accurate. The Service Advisor is responsible for delivering a world-class experience to every guest, acting not simply as a service consultant but as a trusted advisor who helps customers make informed decisions about their vehicle maintenance and repairs. This role demands a confident, persuasive approach to selling services, including tires, wheels, repairs, warranties, and other related offerings, all while building lasting, trusting relationships with customers to encourage repeat business. In addition, the Service Advisor performs visual inspections and documentation, helps maintain showroom and inventory standards, and collaborates closely with the team to ensure smooth, efficient, and safe operations within the service center. The ideal candidate for this role will bring 1 to 3 years of experience in automotive service sales or retail automotive environments, with a proven track record of customer service and the ability to successfully sell services. Effective communication and organizational skills are essential, as is the ability to work independently with problem-solving skills and a team-oriented attitude. Physical requirements include having a valid driver’s license and the ability to lift up to 70 pounds occasionally to assist with shop flow. Flexibility in availability, including weekends, is necessary to meet customer needs when they require service the most. Overall, the Service Advisor position at Tucker Tire is an excellent opportunity for motivated individuals ready to grow and lead within a respected automotive company that values its employees and the customers they serve.