Sales & Service Advisor

American Tire Depot is a well-established automotive service company known for its focus on delivering excellent customer experiences and performance-driven results. The company operates as a trusted tire and automotive service retailer, providing a comprehensive range of tires, wheels, repairs, warranties, and maintenance services to customers. With an emphasis on speed, accuracy, and superior service, American Tire Depot has set high standards in the automotive service industry. The company fosters a supportive work environment where every team member's role is critical in shaping positive customer interactions. Known for its robust benefits package and career advancement opportunities, American Tire Depot is recognized as an employer that offers more than just competitive compensation. Employees benefit from paid vacation and holidays, medical, dental, vision, life, and supplemental insurance options, as well as a 401(k) retirement plan with company match. Additionally, the company provides employee discounts, referral bonuses, and ASE reimbursement which collectively enhance employee satisfaction and loyalty.

The Service Advisor role at American Tire Depot is a pivotal position that directly impacts the customer experience by serving as the essential link between customers and technicians. This role requires a dynamic individual with strong communication skills who can confidently explain technical automotive information in clear and accessible terms to customers. The Service Advisor is responsible for greeting every guest warmly and ensuring a world-class service experience from start to finish. The position involves selling tires, wheels, repairs, warranties, and additional services confidently, helping to meet and exceed sales targets while building trust and lasting relationships with customers. Furthermore, Service Advisors perform visual inspections, document findings meticulously, and assist in maintaining showroom and inventory standards. This role is vital for operational efficiency and safety, working collaboratively with the team to streamline processes.

Ideal candidates for this role are those with one to three years of experience in automotive service sales or related retail automotive environments, demonstrating a strong customer service orientation and transferable sales skills. The company values candidates who are self-starters with problem-solving abilities and a team-oriented mindset. Physical ability to support shop flow including lifting up to 70 pounds is required. Flexible availability, including weekends, ensures that customer needs are met during the busiest periods. American Tire Depot promotes genuine career growth with pathways leading to Service Manager or other management roles, underlining the company’s commitment to employee development. The work environment champions diversity and inclusion, making it a welcoming workplace for all employees. This full-time position offers a competitive hourly rate along with commission and overtime opportunities, making it attractive for applicants seeking both stable income and performance incentives.