Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $53,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
DriveTime is a leading automotive retailer specializing in providing quality vehicles and flexible financing options to customers nationwide. Established with a commitment to delivering exceptional customer service and a seamless car buying experience, DriveTime has grown to become a trusted name in the automotive industry. The company prides itself on fostering a customer-centric culture, where every interaction is tailored to meet the unique needs of each person. DriveTime operates multiple dealerships across the country, equipped with a broad inventory of vehicles ranging from affordable used cars to reliable models that fit various budgets and preferences.
The Sales and Operations Advisor role at DriveTime is a dynamic and rewarding position designed for individuals passionate about customer service and automotive sales. This role focuses on engaging with customers by understanding their automotive needs and guiding them through the sales and financing processes to ensure a successful purchase. The advisor is responsible for managing the full sales cycle, from initial customer contact to closing the sale, while also supporting operational functions within the dealership. This includes duties such as opening and closing the store, inventory management, cash handling, and compliance tasks related to documentation and vehicle registration. The role requires a balance between salesmanship and administrative proficiency, aimed at delivering a world-class, tailored customer experience.
As a Sales and Operations Advisor, you will build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through DriveTime's nurture and sales processes. You will manage appointments and sales calls to convert leads into completed sales effectively. Beyond customer engagement, you will support the operational backbone of the dealership, ensuring that all processes are conducted efficiently and meet company standards. This includes maintaining expert knowledge of inventory and financing options, completing audits, and performing administrative duties such as handling tags and title registrations.
DriveTime offers a multi-phase, learn-and-earn role, allowing Sales and Operations Advisors to progress through different levels of responsibility, including sales, operations, inventory management, and dealership leadership. This progression is supported by ongoing training and development opportunities, helping you build crucial sales competencies like negotiation and customer experience management. Advisors will also contribute to a positive team environment and may serve as training partners for new hires, fostering a culture of growth and excellence. This full-time position offers a competitive salary with opportunities for advancement within the company, making it an ideal opportunity for driven sales professionals seeking a career in automotive retail and operations.
The Sales and Operations Advisor role at DriveTime is a dynamic and rewarding position designed for individuals passionate about customer service and automotive sales. This role focuses on engaging with customers by understanding their automotive needs and guiding them through the sales and financing processes to ensure a successful purchase. The advisor is responsible for managing the full sales cycle, from initial customer contact to closing the sale, while also supporting operational functions within the dealership. This includes duties such as opening and closing the store, inventory management, cash handling, and compliance tasks related to documentation and vehicle registration. The role requires a balance between salesmanship and administrative proficiency, aimed at delivering a world-class, tailored customer experience.
As a Sales and Operations Advisor, you will build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through DriveTime's nurture and sales processes. You will manage appointments and sales calls to convert leads into completed sales effectively. Beyond customer engagement, you will support the operational backbone of the dealership, ensuring that all processes are conducted efficiently and meet company standards. This includes maintaining expert knowledge of inventory and financing options, completing audits, and performing administrative duties such as handling tags and title registrations.
DriveTime offers a multi-phase, learn-and-earn role, allowing Sales and Operations Advisors to progress through different levels of responsibility, including sales, operations, inventory management, and dealership leadership. This progression is supported by ongoing training and development opportunities, helping you build crucial sales competencies like negotiation and customer experience management. Advisors will also contribute to a positive team environment and may serve as training partners for new hires, fostering a culture of growth and excellence. This full-time position offers a competitive salary with opportunities for advancement within the company, making it an ideal opportunity for driven sales professionals seeking a career in automotive retail and operations.
Job Requirements
- High school diploma or GED required
- Associates or bachelors preferred or equivalent experience
- 3+ years of related work experience
- Valid driver’s license and acceptable driving record for the previous 3 years
- Must be at least 18 years of age
- Ability to pass a drug test and a background check
Job Qualifications
- High school diploma or GED
- Minimum of 3 years of experience in sales and retail operations
- Proven success in driving sales performance and managing operational processes
- Strong customer service and communication skills
- Ability to learn and apply financing options and sales processes
- Demonstrated ability to work collaboratively in a team environment
- Experience with inventory management or similar operational tasks
- Capability to mentor or train new employees
- Willingness to engage in continuous learning and development
Job Duties
- Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime nurture and sales processes
- Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales
- Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration)
- Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities)
- Continuously develop sales competencies, including negotiation, customer experience, and core selling skills
- Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment
- Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies
- Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development
- Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development
- Progress through a multi-phase, learn-and-earn role (Levels 0-4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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