Sales and Events Coordinator

Omaha's Henry Doorly Zoo & Aquarium is a world-renowned zoological park and aquarium located in Omaha, Nebraska. It is recognized for its commitment to conservation, education, and guest engagement, making it one of the premier zoological institutions in the United States. The Zoo offers a wide variety of exhibits and habitats showcasing animals from around the globe, creating an immersive experience for visitors of all ages. As a leader in animal care, research, and sustainable practices, the Henry Doorly Zoo & Aquarium continually strives to inspire guests with meaningful educational and recreational opportunities that foster a deeper understanding and respect for wildlife and their habitats.

The Event Sales Coordinator plays a critical role in bringing private events to life within the unique and captivating settings of the Zoo. This full-time, non-exempt position involves working evenings, weekends, and holidays as needed to support event schedules, with a starting pay rate of $18.62 per hour. The role focuses on helping guests create personalized, memorable celebrations such as birthday parties, company picnics, family gatherings, and other special occasions. The Event Sales Coordinator acts as a liaison between clients and the Zoo’s various departments, ensuring a seamless transition from initial inquiry to event execution.

Utilizing warm communication, exceptional hospitality, and keen attention to detail, the Coordinator assists guests throughout the entire event planning process. This includes responding promptly to inquiries, offering venue tours, tailoring event packages, and coordinating logistics related to catering, audiovisual needs, rentals, vendors, and guest experiences. Collaborating closely with the Event Sales Assistant Manager and the Event Experience team, the Coordinator manages proposals, contracts, banquet event orders, invoices, and maintains accurate event records. The position demands a strong customer service mindset, professionalism, and the ability to multitask in a fast-paced, dynamic environment.

Beyond event sales, the Coordinator enhances the guest experience by anticipating client needs, addressing concerns calmly and efficiently, and supporting the overall success of each event. This role also requires building and sustaining effective working relationships across departments such as Marketing, Facilities, IT, Animal Care, Education, and Business Systems, as well as Guest Experience teams including Food & Beverage, Guest Services, and Retail. Candidates must be highly organized, possess excellent communication skills, and demonstrate sound judgment with a professional demeanor.

Working at Omaha's Henry Doorly Zoo & Aquarium provides a unique opportunity to combine a passion for events and hospitality with a commitment to conservation and community engagement within an extraordinary setting that inspires awe and appreciation for the natural world. As part of the zoo’s event team, the Event Sales Coordinator contributes significantly to creating meaningful moments that guests will cherish, supporting the zoo’s mission to connect people and wildlife.