Sales & Events Coordinator

Rockford, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $26.00

Work Schedule

Standard Hours

Benefits

Employee Discounts

Paid Time Off

Training and development opportunities

401k

medical benefits

24/7 Online Care

Pet insurance

Job Description

Geronimo Hospitality Group is a standout leader in the hospitality industry, renowned for its collection of award-winning boutique hotels, restaurants, and clubs. The group is known for fostering a vibrant work environment that rejects the ordinary and the status quo. With a philosophy that champions creativity, innovation, and passion, Geronimo Hospitality Group creates destinations rather than simple pit stops, delivering unique and memorable experiences to its guests. Their commitment to excellence is reflected in their strong company culture, which values hard work, teamwork, and continuous improvement. This approach not only generates exceptional guest experiences but also cultivates a workplace where employees feel empowered and motivated to grow.

The Sales & Events Coordinator role at Geronimo Hospitality Group is a critical position that supports the entire sales and events team in ensuring flawless planning and execution of events. This permanent, full-time role offers the opportunity to be an integral part of creating "Geronimoments," or special guest experiences that leave lasting impressions. The coordinator's responsibilities include managing client interactions from initial inquiries through event completion, coordinating guestrooms and reservation needs, handling invoicing and billing for events, and maintaining clear and consistent communication with all internal and external parties. Employees in this position will enjoy numerous perks including employee discounts, paid time off, training and development opportunities, 401K plans, medical benefits, 24/7 online care, pet insurance, and much more.

In this position, the Sales & Events Coordinator will assist with administrative tasks such as preparing proposals and contracts, maintaining client databases, and managing lead follow-ups through timely phone calls and emails. The role also involves supporting on-property site tours for weddings, social, and corporate events, processing correspondence directed by the Director of Sales, and ensuring all event details and billing are accurate and up to date. Close collaboration with operations teams is essential to verify group details, room blocks, and coordinate special requests to enhance client satisfaction. Overall, this role demands a highly organized, detail-oriented professional who thrives in a fast-paced and team-oriented environment and is passionate about delivering exceptional guest experiences and supporting a dynamic hospitality brand.

Job Requirements

High school diploma, GED, or equivalent skills
one year in sales or customer service experience
ability to write reports and business correspondence
ability to effectively communicate to managers and employees of the organization as well as vendors and customers
U.S. work authorization required

Job Qualifications

High school diploma, GED, or equivalent skills
one year in sales or customer service experience
ability to write reports and business correspondence
ability to effectively communicate to managers, employees, vendors, and customers
bachelor's degree in hospitality, sales, or marketing from a technical college or university preferred
two or more years of sales or industry experience, preferably in hospitality

Job Duties

Assist the sales and events team with administrative duties such as creating proposals and contracts, entering group details in the sales system, and scheduling appointments
assist the sales and events team with lead management with timely client inquiry follow-up by calls and emails
assist in maintaining the client relations database to ensure data integrity for accurate reporting
assist with coverage for the sales and events team during extended absences such as vacations
assist the sales and events team with on-property wedding, social, and corporate site tours when necessary
process all miscellaneous correspondence as directed by the Director of Sales and organize paperwork and work areas
assist with clients and deliver on the client's expectations
coordinate and manage all guestroom blocks and individual reservation needs for both corporate and social groups
manage room block cut-off dates, rooming lists, room block inventory, and other client requests or questions to meet deadlines
create and communicate documents including BEOs, group resumes, post-event billing, reports, menus, diagrams, and floor plans
ensure all event billing is accurate and current, including managing deposit logs and tracking/collecting outstanding payments
coordinate special reports and projects assigned by the Director of Sales
attend resume overview and BEO meetings with operations teams as needed
work closely with operations teams to ensure accuracy of group details and room blocks
facilitate amenities, shuttles, billing, vouchers, gift bags, and other special client/guest requests
print and prepare wedding and meeting packets for expos and tours
maintain adequate stock of packets at the front desk for walk-ins when sales managers or directors are not available