Sales and Customer Solutions Representative

Lakeland, FL, USA|Onsite

Job Overview

Compensation

Hourly

Range $18.00 - $22.30

Benefits

competitive pay

Incentive Bonuses

Free Spectrum services

Discounted Spectrum services

comprehensive pay and benefits package

Career advancement opportunities

equal opportunity employment

Job Description

Charter Communications, operating under the Spectrum brand, is a leading provider of superior communication and entertainment products across 41 states in the U.S. Their extensive offerings include Spectrum Internet, TV, Mobile, and Voice services designed to keep residential and business customers connected to what matters most. With a strong presence in the cable communications industry, Charter Communications also delivers local news, regional sports via Spectrum Networks, and advertising solutions through Spectrum Reach. Recognized for fostering a diverse workforce that reflects the communities it serves, Spectrum is committed to employee growth, equal opportunity employment, and supporting team members through comprehensive career advancement opportunities and benefits. Employees at Spectrum don’t just hold jobs; they build rewarding careers backed by competitive pay, incentives, and a culture that values contribution and well-being at every stage of life.

The role of Sales and Customer Solutions Representative at Spectrum is an exciting opportunity for those passionate about customer engagement and sales within a fast-paced environment. Starting with competitive pay at $18 per hour and the potential to earn over $70,000 annually through incentives, this position offers more than just a salary. Representatives gain access to free and discounted Spectrum services, making it valuable both personally and professionally. In this role, you will be pivotal in retaining valued customers and driving revenue growth by upselling Spectrum’s premium offerings in video, data, and phone products. Your primary focus will be resolving customer billing inquiries, addressing product questions, and managing service complaints with professionalism and courtesy. Success in this position requires mastery of telephone sales techniques, order processing within the billing system, and the ability to clearly explain and compare Spectrum’s products to competitors. Working in an office environment, you will contribute to enhancing the overall customer experience by exceeding activity goals aligned with call handling metrics such as productive time and handle time. Spectrum looks for candidates who can work variable hours including weekends, holidays, and split days off, and who communicate effectively with customers and colleagues alike. This role is ideal for individuals with a background in customer service or phone sales, looking to grow within a supportive and dynamic company dedicated to innovation and community engagement.

Job Requirements

High school diploma or equivalent
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services including video, data and voice
Ability to work variable hours including weekends, holidays, and split days off
Ability to communicate effectively with employees, customers and suppliers in person, on the phone and by written communications
Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
Effective computer and consumer electronics skills
Ability to use personal computer and relevant software applications including the billing system
Proven verbal and written communication skills
Ability to handle irate customers and resolve issues
Ability to prioritize and organize effectively

Job Qualifications

High school diploma or equivalent
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services including video, data and voice
Ability to work variable hours including weekends, holidays, and split days off
Ability to communicate effectively with employees, customers and suppliers in person, on the phone and in writing
Ability to apply customer solutions and sales techniques to achieve goals
Effective computer and consumer electronics skills
Ability to use personal computer and relevant software applications including billing systems
Proven verbal and written communication skills
Ability to handle irate customers and resolve issues
Ability to prioritize and organize effectively
2+ years of call center experience in customer service or phone sales or equivalent experience

Job Duties

Engage with customers to resolve billing inquiries, product questions and service complaints
Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
Maintain high levels of professionalism and courtesy in every customer interaction
Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
Master order processing within the billing system for retained accounts and new sales entries
Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
Support efforts to enhance the customer experience through every transaction