Sales & Customer Service Representative - Onsite

TP is a global, digital business services company dedicated to delivering advanced, digitally powered solutions that help some of the world's most respected brands streamline their operations in meaningful and sustainable ways. With a workforce exceeding 500,000 passionate and inspired individuals who speak more than 300 languages, TP distinguishes itself through its broad global reach combined with a strong local presence. This unique blend enables the company to serve communities, clients, and the environment effectively, driving positive social impact while fostering business excellence. Situated in Brownsville, Texas, this on-site role offers a valuable opportunity to be part of an enterprise committed not only to innovation but also to the well-being and growth of its team members. TP prides itself on offering an inclusive work environment that embraces diversity and equal opportunity, welcoming applicants from all backgrounds including active-duty service members, veterans, and military families. The company is renowned for its culture that balances cutting-edge technology with a crucial human connection, empowering employees to deliver exceptional experiences and adapt swiftly to dynamic business challenges.

The Customer Support Specialist position at TP is a critical role responsible for providing outstanding customer service and support. As a primary point of contact, you will handle both inbound and outbound communications with clients, offering assistance and solutions via phone and chat channels. This role demands professional excellence and the ability to efficiently manage inquiries using a range of web-based tools, thereby ensuring seamless and positive interactions for customers. Your responsibilities at TP will extend beyond routine support to include educating customers on credit card and savings products, proactively identifying opportunities to enhance loyalty, and maintaining accurate records within company systems. This dynamic role suits individuals passionate about delivering top-tier service in a high-velocity environment while adhering to company policies and compliance guidelines. TP invests in its employees' mental health and financial security by providing comprehensive benefits such as medical, dental, vision coverage, employment assistance programs, paid health and personal time off, 401(k) plans, life insurance, and several supplemental insurances. Career advancement is a cornerstone at TP, where opportunities are limitless, reflecting the journey of leadership who began as frontline agents themselves. Joining TP means becoming part of a team committed to excellence, innovation, and a positive impact, delivering exceptional customer experiences and advancing your professional growth in a supportive setting.