Sales and Catering Manager

Augusta Marriott at the Convention Center, operated by ARLLC, is a prestigious hotel located in Augusta, known for its commitment to excellence in hospitality and exceptional guest experiences. This full-service hotel caters to a diverse clientele including business travelers, tourists, and event organizers, offering state-of-the-art meeting facilities and comfortable accommodations. With a strong focus on delivering quality service, the Augusta Marriott at the Convention Center fosters a dynamic and inclusive work environment nurturing professional growth and development. The hotel operates seven days a week, twenty-four hours a day, and prides itself on being an equal opportunity employer, committed to ensuring all qualified applicants receive fair consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.

The Sales & Catering Manager role within the Sales & Marketing department is a salaried exempt administrative position that offers a competitive salary range of $53,000 to $55,000 per year. Reporting directly to the Director of Sales & Marketing, this role is pivotal in driving business growth and ensuring exceptional customer satisfaction. The Sales & Catering Manager is responsible for proactively soliciting new business opportunities, managing client relationships throughout the entire event lifecycle, and ensuring that all market segment accounts are handled with the utmost professionalism and profitability. This position involves comprehensive contract negotiation, precise costing, and detailed event planning to meet and exceed customer expectations.

The Sales & Catering Manager plays a crucial role in the execution of flawless events by working closely with multiple hotel departments to ensure all client needs are met. Responsibilities include coordinating with the banquet and catering teams to oversee food and beverage requirements, room setups, and service delivery during events. This manager actively seeks to enhance customer loyalty through outstanding service and a deep understanding of the customer’s business and event objectives. Knowledge of the hotel’s primary target customers, attention to detail, and a profit-minded approach are essential for success in this role.

The ideal candidate will demonstrate exceptional communication and interpersonal skills to serve as a liaison between clients and the hotel's operational teams. Additionally, the Sales & Catering Manager will strategically collaborate with off-property sales channels to avoid overlap and maximize sales effectiveness. Maintaining customer satisfaction, handling credit checks, finalizing event orders, and following up post-event are critical to maintaining the hotel’s reputation and guest retention.

This position demands physical agility to manage on-site event requirements, including walking the property, inspecting setups, and ensuring safety compliance. Flexibility to work weekends, holidays, and extended hours during peak periods is required given the nature of event management in the hospitality industry. The hotel emphasizes adherence to safety policies, professional demeanor, and appearance in accordance with dress code guidelines, reinforcing a culture of responsibility and excellence.

In summary, the Augusta Marriott at the Convention Center seeks a motivated and detail-oriented Sales & Catering Manager who excels in customer service, sales acumen, and operational coordination. This role promises a rewarding career opportunity contributing to the hotel’s sustained success and exceptional guest experiences in the vibrant Augusta region.