Sales & Catering Manager

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Salary

Range $52,400.00 - $67,500.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

team environment

Job Description

Spokane Tribe Resort & Casino, located in Airways Heights, WA, is a premier full-service resort and casino known for providing exceptional hospitality experiences. The resort offers an impressive array of amenities including gaming, dining, entertainment, and event spaces, catering to both local and regional visitors. Recognized for its commitment to excellence, Spokane Tribe Resort & Casino plays a significant role in the community while delivering outstanding guest services. The resort operates with a strong emphasis on professional ethics, regulatory compliance, and a guest-centric culture that values safety, integrity, and teamwork.

The Sales & Catering Manager position at Spokane Tribe Resort & Casino is a key leadership role within the resort's sales and special events department. Reporting directly to the Director of Sales & Special Events, this role is responsible for driving revenue growth through strategic solicitation, development, and management of group, meeting, and event business. This is an on-site position located in Airways Heights, WA, and does not offer remote or hybrid work options. This role requires a candidate who can lead all sales and catering functions, from account development and client relationship management to Banquet Event Order coordination and execution. The focus is on exceeding established revenue goals and ensuring exceptional event experiences.

The Sales & Catering Manager will actively promote the resort's values by modeling excellence and professionalism while delivering exceptional guest service. This involves ensuring compliance with all applicable gaming regulations and internal policies, which are critical in a regulated gaming environment. The role demands proactive identification and solicitation of new business through various channels including direct sales calls, telemarketing, social media prospecting, site tours, and event participation. Managing inbound sales inquiries promptly and converting leads into booked business is a vital part of this position.

As the primary client contact for all group and banquet functions, the Sales & Catering Manager will prepare and distribute detailed Banquet Event Orders, coordinating menus, audiovisual setups, room arrangements, and billing with multiple resort departments to ensure flawless event execution. This position also entails facilitating weekly department meetings to communicate important group information and strategizing targeted sales action plans to capture market segments effectively.

The ideal candidate will excel at juggling multiple accounts and events in a fast-paced environment and is proficient in sales and catering software, Microsoft Office, property management systems, and POS systems. A strong aptitude for networking, market intelligence, and strategic planning underpins success in this role. Collaboration with leadership to develop budgets, forecasts, and marketing strategies further underscores the managerial scope of this position.

Spokane Tribe Resort & Casino values dependability, teamwork, and maintaining a positive work environment. The Sales & Catering Manager fosters these values by promoting healthy team member relations and ensuring timely resolution of billing and operational issues. This position not only demands high organizational skills, attention to detail, and a robust customer service orientation but also requires upholding confidentiality and integrity throughout all work activities. The employment type for this role is part-time, reflecting flexible scheduling requirements including nights, weekends, holidays, and special events. Candidates must be at least 21 years old and hold relevant certifications before starting, ensuring compliance with food handling and alcohol service regulations.

Job Requirements

must be at least 21 years old
high school diploma or equivalent
minimum of five years of leadership experience in the hospitality industry
progressive hotel sales and catering management experience in a full-service hotel, resort, or comparable hospitality environment
willingness and availability to work varied schedules including nights, weekends, holidays, and special events
ability to communicate effectively in English
proficiency in Microsoft Office Suite and sales and catering software
sound judgment and decision-making skills
knowledge of applicable laws and internal controls
current Washington State Food Handler's Permit or ability to obtain prior to start date
current Mandatory Alcohol Server Training certification or ability to obtain prior to start
ability to move efficiently throughout work areas

Job Qualifications

must be at least 21 years old
high school diploma or equivalent
minimum of five years of leadership experience in the hospitality industry and progressive hotel sales and catering management experience in a full-service hotel, resort, or comparable hospitality environment, with demonstrated advancement through increased responsibility positions
strong communication skills with guests, team members, and external contacts
ability to solicit and close group, meeting, and catering business
knowledge of hotel operations including food & beverage, room blocks, and event space management
strong organizational, planning, and time management skills
proficiency in Microsoft Office Suite, sales and catering software, and property management and POS systems
experience using CRM or trace-based follow-up tools preferred
sound judgment and decision-making ability
ability to establish and maintain effective working relationships with clients, team members, and internal departments
knowledge of applicable laws, regulations, and internal controls
familiarity with health & safety standards related to food service and event operations
high level of integrity, discretion, and commitment to confidentiality
ability to move efficiently throughout work areas
current Washington State Food Handler's Permit or ability to obtain prior to start date
current Mandatory Alcohol Server Training certification or ability to obtain prior to start

Job Duties

promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics
provide exceptional guest service throughout all interactions
ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities
proactively identify, solicit, and develop new business through direct sales calls, telemarketing, social media prospecting, site tours, reader board services, trade show participation, and ongoing networking with existing and prospective accounts
respond promptly to inbound sales inquiries from potential clients seeking group room blocks, meeting space, catering, and event services
qualify leads and convert opportunities to confirmed, booked business
serve as the primary client contact for all confirmed group and banquet functions
prepare and distribute Banquet Event Orders, coordinating all event details including menus, AV requirements, room setup, rooming lists, VIP needs, and billing with hotel, food & beverage, and banquet operations to ensure flawless execution
schedule, facilitate, and lead weekly BEO and group resume meetings
distribute all pertinent group information including VIP details, special requirements, and upcoming event needs to hotel, food & beverage, and banquet staff in advance of each function
develop and implement a targeted sales action plan for assigned market segments, incorporating room block strategies, direct mail, social media outreach, trade show participation, and property tours to drive group and event revenue
meet or exceed established monthly, quarterly, and annual revenue targets and solicitation activity goals
prepare and distribute weekly, monthly, and quarterly sales reports, forecasts, and competitive market analyses to the Director of Sales & Special Events
cultivate and maintain a healthy portfolio of accounts through consistent client outreach, entertainment, site inspections, and follow-up activity tracked in sales and catering software
maintain current knowledge of competitive market positioning and pricing to inform sales strategy
collaborate with the Director of Sales & Special Events on budget development, revenue forecasting, advertising, and the annual sales business plan
provide market intelligence and strategic recommendations to support department objectives
reconcile group billing with clients following each event
ensure accurate final invoicing and resolve any billing discrepancies in a timely and professional manner
demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities
create, maintain, and facilitate a positive and safe work environment
promote healthy team member relations and report concerns to appropriate personnel
perform other duties as assigned