Sales & Catering Manager

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

competitive salary

Job Description

Spokane Tribe Resort & Casino, located in Airways Heights, Washington, is a premier destination blending the cultural heritage of the Spokane Tribe with world-class hospitality and entertainment offerings. The resort features luxurious accommodations, diverse dining experiences, state-of-the-art gaming, and versatile event spaces. With its commitment to excellence and authentic guest experiences, Spokane Tribe Resort & Casino has established itself as a leader in the regional hospitality and gaming industries. They pride themselves on delivering exceptional service, promoting cultural values, and providing a vibrant workplace for team members dedicated to fostering a welcoming environment for guests and clients alike.

This position is for a Sales and Catering Manager at Spokane Tribe Resort & Casino, an on-site role requiring dedicated presence at the Airways Heights location, with no remote or hybrid work options. Reporting directly to the Director of Sales & Special Events, the Sales & Catering Manager plays a critical role in driving revenue growth by focusing on group, meeting, and event business development. The role requires strategic planning and execution of the sales business plan to meet and exceed established revenue targets.

As the leader of all sales and catering functions, the Sales & Catering Manager is responsible for a wide range of critical tasks, including cultivating strong client relationships, managing event coordination via Banquet Event Orders (BEOs), and overseeing the flawless delivery of events from conception to completion. The manager must ensure compliance with all relevant gaming regulations and internal controls and uphold the highest standards of professionalism, ethics, and guest service in all interactions.

This role demands exceptional organizational skills, strategic sales abilities, and leadership in managing multiple accounts and events in a fast-paced, high-volume environment. The manager will implement proactive sales strategies including direct sales calls, telemarketing, social media engagement, participation in trade shows, and networking activities. They will also be the primary contact for clients, guiding events from initial inquiries through contract finalization and day-of execution.

Furthermore, the Sales & Catering Manager collaborates closely with hotel, food and beverage, and banquet teams to coordinate event details such as menus, audiovisual requirements, room setups, and VIP services to deliver seamless guest experiences. They also lead weekly meetings to communicate vital event information to ensure all departments are aligned on upcoming functions.

This leadership position requires five or more years of progressive sales and catering management experience within the hospitality industry, preferably in a full-service hotel, resort, or similar environment. In addition to strong sales acumen, the role requires competency with various CRM, sales software, Microsoft Office Suite, property management systems, and POS systems. The manager will also actively contribute to the annual sales plan and budget while providing market intelligence to optimize revenue strategies.

Candidates must be at least 21 years old, possess a High School Diploma or equivalent, and be willing to work varied schedules including nights, weekends, holidays, and special events. Essential certifications include maintaining a current Washington State Food Handler's Permit and Mandatory Alcohol Server Training (MAST) or the ability to obtain these prior to starting. This position also demands the successful obtainment and maintenance of a valid gaming license.

This is an excellent opportunity for seasoned sales professionals in hospitality who thrive in dynamic environments and seek to contribute to a distinguished resort brand focused on cultural integrity and outstanding guest service.

Job Requirements

Must be at least 21 years old
High School Diploma or equivalent
Minimum of five years of leadership experience in the hospitality industry
Progressive hotel sales and catering management experience in a full-service hotel, resort, or comparable hospitality environment
Willing and available to work varied schedules, including nights, weekends, holidays, and special events
Current Washington State Food Handler's Permit, or ability to obtain prior to start date
Current Mandatory Alcohol Server Training (MAST) certification, or ability to obtain prior to start
Obtain and maintain a valid gaming license

Job Qualifications

Must be at least 21 years old
High School Diploma or equivalent
Minimum of five years of leadership experience in the hospitality industry and progressive hotel sales and catering management experience in a full-service hotel, resort, or comparable hospitality environment, with demonstrated advancement through increased responsibility positions
Willing and available to work varied schedules, including nights, weekends, holidays, and special events
Communicate effectively with guests, team members, and external contacts
read, write, and speak English fluently
Demonstrated ability to solicit and close group, meeting, and catering business
knowledge of hotel operations, including food and beverage, room blocks, and event space management
Strong organizational, planning, and time management skills
ability to manage multiple accounts and events simultaneously in a high-volume, fast-paced environment
Proficiency in Microsoft Office Suite, sales and catering software, and property management and POS systems
experience using CRM or trace-based follow-up tools preferred
Sound judgment and decision-making ability
skill in using logic and reasoning to evaluate options, solve problems, and respond quickly under pressure
Demonstrated ability to establish and maintain effective working relationships with clients, team members, and internal departments
high level of tact, patience, and service orientation when working with diverse guests and stakeholders
Knowledge of applicable laws, regulations, and STRC internal controls, policies, and procedures
familiarity with health and safety standards as they relate to food service and event operations
High level of integrity, discretion, and commitment to confidentiality
maintains a positive, professional, and productive demeanor
Moves efficiently throughout all work areas
Current Washington State Food Handler's Permit, or ability to obtain prior to start date
Current Mandatory Alcohol Server Training (MAST) certification, or ability to obtain prior to start

Job Duties

Promote and support a culture of excellence at Spokane Tribe Resort and Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics
Provide exceptional guest service throughout all interactions
Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities
Proactively identify, solicit, and develop new business through direct sales calls, telemarketing, social media prospecting, site tours, reader board services, trade show participation, and ongoing networking with existing and prospective accounts
Respond promptly to inbound sales inquiries from potential clients seeking group room blocks, meeting space, catering, and event services
qualify leads and convert opportunities to confirmed, booked business
Serve as the primary client contact for all confirmed group and banquet functions
prepare and distribute Banquet Event Orders (BEOs), coordinating all event details including menus, AV requirements, room setup, rooming lists, VIP needs, and billing with hotel, food and beverage, and banquet operations to ensure flawless execution
Schedule, facilitate, and lead weekly BEO and group resume meetings
distribute all pertinent group information including VIP details, special requirements, and upcoming event needs to hotel, food and beverage, and banquet staff in advance of each function
Develop and implement a targeted sales action plan for assigned market segments, incorporating room block strategies, direct mail, social media outreach, trade show participation, and property tours to drive group and event revenue
Meet or exceed established monthly, quarterly, and annual revenue targets and solicitation activity goals
prepare and distribute weekly, monthly, and quarterly sales reports, forecasts, and competitive market analyses to the Director of Sales and Special Events
Cultivate and maintain a healthy portfolio of accounts through consistent client outreach, entertainment, site inspections, and follow-up activity tracked in sales and catering software
maintain current knowledge of competitive market positioning and pricing to inform sales strategy
Collaborate with the Director of Sales and Special Events on budget development, revenue forecasting, advertising, and the annual sales business plan
provide market intelligence and strategic recommendations to support department objectives
Reconcile group billing with clients following each event
ensure accurate final invoicing and resolve any billing discrepancies in a timely and professional manner
Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities
Create, maintain, and facilitate a positive and safe work environment
promote healthy team member relations and report concerns to appropriate personnel
Perform other duties as assigned