Sales & Catering Coordinator

Cleveland, OH, USA|

Job Overview

Compensation

Hourly

Exact $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

InterContinental Hotels & Resorts is a prestigious and pioneering global luxury hotel brand known for its profound international presence and exceptional commitment to delivering high-quality hospitality experiences. Established in the 1940s, InterContinental Hotels & Resorts has crafted a unique legacy as the world’s first international luxury hotel brand, creating memorable experiences that blend cultural wisdom, global knowledge, and contemporary luxury. Embodying a spirit of cultural appreciation and diversity, the organization fosters an inspiring environment for guests and employees alike, encouraging exploration, creativity, and personal growth within truly impressive surroundings. With a passion for travel and hospitality, InterContinental is an ideal workplace for individuals dedicated to superior service standards and those who desire to be genuine ambassadors of the brand’s heritage and values. Their forward-thinking and inclusive culture ensures team members feel welcomed and empowered to contribute their own unique qualities while maintaining professionalism.

As a Sales Coordinator at InterContinental Hotels & Resorts, you will play a pivotal role in coordinating services and supporting both clients and in-house guests with essential sales and administrative functions. This role is integral to maintaining the smooth operation of the sales department by ensuring excellent communication and coordination both internally and externally. The Sales Coordinator is expected to handle client inquiries, coordinate details regarding hotel room and meeting room requirements, as well as facilitate special requests to ensure client satisfaction. It involves a variety of administrative tasks, such as typing proposals, contracts, letters, and managing data reports. The role requires regular follow-up with clients and collaboration with multiple departments to support VIP arrangements, audio/visual needs, and any other service aspects.

This position demands strong organizational skills and the ability to respond promptly to client needs, manage databases accurately, and perform a range of administrative responsibilities aimed at enhancing guest experience and operational efficiency. The Sales Coordinator will frequently engage with clients and guests, assisting with scheduling tours and managing communications to provide a seamless hospitality experience. Working in a dynamic environment, the Sales Coordinator must demonstrate initiative, professionalism, and a genuine passion for customer service that aligns with InterContinental’s renowned standards. The employment type offers the opportunity to be part of a globally recognized luxury brand that embraces inclusivity, diversity, and personal development, with a compensatory salary that varies according to individual qualifications and experience. If you have a keen eye for detail, excellent communication skills, and a desire to contribute to an outstanding team, this role offers a fulfilling career path within the hospitality and sales sectors at a leading international hotel brand.

Job Requirements

High school diploma or equivalent
At least 1 year experience in a sales/catering office or related field
Must speak fluent English
Ability to frequently stand and move about the facility
Typing speed of at least 50 wpm
Proficient PC computer skills
Ability to carry or lift items weighing up to 25 pounds
Effective communication with customers, employees, and third parties
Ability to use a keyboard for generating correspondence and reports
Handling objects, products and computer equipment
Ability to work nights, weekends, and/or holidays as needed

Job Qualifications

High school diploma or equivalent plus 1 year experience in a sales/catering office or related field
Some college preferred
Must speak fluent English
Strong communication skills
Proficient computer skills including typing at least 50 wpm
Ability to handle multiple tasks and prioritize effectively
Customer service orientation
Ability to work cooperatively with diverse teams

Job Duties

Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements
Regularly follow-up with clients and maintain accurate and updated information
Promote teamwork and quality service through daily communication and coordination with other departments
Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling
Resolve requests and/or complaints to the satisfaction of the guest
inform supervisor of major problems, complaints, disturbances or dissatisfied clients
Perform administrative duties such as typing proposals, letters, contracts, etc.
Collect data, update databases, and complete departmental monthly reports
May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate
Regularly follow-up to ensure set-up requirements meet client needs
Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)