Sales & Catering Coordinator

Great Wolf Lodge is a renowned family-friendly resort company specializing in indoor water park resorts and hospitality services across North America. With a commitment to creating memorable experiences, Great Wolf offers a unique blend of entertainment, dining, and comfortable accommodations tailored for families and groups. Their properties are designed to provide a safe, enjoyable, and engaging environment where every guest feels welcomed and cared for. As a leader in the hospitality and resort industry, Great Wolf prides itself on its dedication to exceptional customer service, attention to detail, and a dynamic work environment that fosters growth and teamwork. The company values employee development and provides opportunities for advancement within a supportive corporate culture that emphasizes inclusivity and respect.

The Sales and Catering Coordinator role at Great Wolf Lodge is a vital position focused on supporting the sales and catering teams to achieve revenue goals, enhance quality service, and encourage repeat business. This full-time role offers a pay rate of approximately 20 dollars per hour, reflecting the importance of administrative precision and guest relations skills in maintaining the resort's high standards. The Coordinator will be responsible for a variety of administrative tasks including the preparation of sales kits, documentation of prospective accounts, organizing files, contract preparation, invoice generation, purchasing office supplies, and data entry to facilitate smooth group sales operations. Additionally, they will manage banquet event orders and resumes to ensure clear communication of event details and pricing with clients and internal departments.

This role demands meticulous attention to detail as the Coordinator monitors room blocks, inputs accurate rooming lists, verifies tax-exempt status, and manages payment verification in company software systems. The position involves continuous collaboration with property personnel regarding group room picks and any discrepancies that arise. The Sales and Catering Coordinator also serves as an important liaison for investigating and resolving group complaints related to billing issues, misplaced items, or contract inconsistencies, ensuring customer satisfaction and operational efficiency.

Further responsibilities include organizing client appreciation events and in-house lodge functions, handling VIP packages, maintaining the Posting Master account ledger for tracking open accounts, and assisting the sales team with special projects to support overall sales initiatives. The Coordinator plays a crucial role throughout the booking process, from negotiation to departure, by providing detailed meeting-specific information and participating in pre- and post-conference meetings as needed.

Ideal candidates for this role have an associate's degree in hotel, hospitality, or a related field or a comparable combination of education and experience. Proficiency in Microsoft Office Suite is essential, along with strong verbal and written communication skills. Previous experience in sales, resort hospitality, and customer service enhances the applicant's suitability, with familiarity in OPERA system considered a valuable asset. Success in this position requires strong organizational skills, problem-solving aptitude, multi-tasking ability, attention to detail, and a positive, enthusiastic energy to thrive in a dynamic resort environment.

Physically, the role requires the ability to lift up to 20 pounds, bend, stretch, twist, and sustain standing or sitting positions for extended periods. Great Wolf Lodge emphasizes equal opportunity employment practices and welcomes applications from protected veterans and individuals with disabilities. The company also highlights compliance with all regulations to prevent discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Benefits of working with Great Wolf Lodge include annual bonuses and paid time off, alongside opportunities for professional growth and a vibrant workplace culture that values employee well-being and customer satisfaction.