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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $22.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Herschend Enterprises is a renowned family-owned company with a rich history spanning over 75 years. Originating from the discovery of the awe-inspiring wonders within an Ozark Mountain cave, Herschend has grown into the largest family-held themed attractions company in the world. With a diverse portfolio of 49 leading attractions and immersive experiences, Herschend reaches a global audience by bringing families closer together and creating memories worth repeating. Central to the company’s success is its commitment to exceptional hospitality known as Heartspitality - the perfect blend of heart and hospitality, delivered with warmth, love, and genuine care. As an equal-opportunity employer,... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a hospitality or customer service role preferred
- excellent communication skills
- strong organizational skills
- ability to multitask efficiently
- proficiency with hotel management software such as Opera, Delphi, or similar
- able to work flexible hours including weekends
- customer-focused attitude
Job Qualifications
- Bachelor’s degree preferred but not required
- previous hotel sales or catering experience preferred but not required
- proficient knowledge of Microsoft Office, PMS and POS systems to include Opera PMS, Delphi, Salesforce or other sales management systems
- strong communication and interpersonal skills
- proven ability to manage time effectively, prioritize tasks, and work independently with minimal supervision
- flexible schedule able to host site inspections at any time during a seven day a week period
Job Duties
- Work directly with clients to coordinate all aspects of their hotel stay, while generating group sleeping room resumes and banquet event orders
- promptly answer telephone calls and communicate relevant account information to managers and departments
- complete turnover process for all definite groups contracted by the Director of Sales and Sales Manager, ensuring all guest rooms and event spaces are held and billing is set up successfully
- develop detailed Banquet Event Orders that capture all event specifications including floor plans, menus, setup, décor, and timing
- distribute memos, contracts, resumes, room requests, amenities, and other communication as it relates to sales and catering to relevant departments
- attend and participate in the weekly hotel BEO meetings
- collaborate with the events, banquets, and operations teams to ensure smooth execution of group stays and special events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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