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SA - Shift Manager

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Paid vacation
Free Meals
free uniforms
Education Assistance
Service awards
bonus potential
pay increases
Health Insurance
career advancement
Employee appreciation day
Employee of the month
Birthday Recognition
premium pay
Family discount

Job Description

McDonald's, one of the world's leading fast-food restaurant chains, along with its independent franchisees, is steadfastly committed to fostering an environment of continuous learning, training, education, and career advancement for its employees. As an established name in the quick-service restaurant industry, McDonald's has built its reputation on delivering consistent quality, exceptional customer service, and efficient operations across thousands of locations globally. The company values its employees and supports their professional journeys by offering comprehensive training programs, like Archways to Opportunity, which includes chances to obtain a high school diploma, college tuition assistance, and English classes for non-native speakers. This dedication... Show More

Job Requirements

  • Must be 18 years of age or older
  • Ability to multitask and work in a fast-paced environment
  • Strong communication and leadership skills
  • Ability to stand for extended periods
  • Ability to lift and carry up to 20 pounds
  • Ability to perform repetitive tasks including walking and bending
  • Reliable, accountable, and results-driven
  • Flexible schedule availability including days, evenings, weekends, and holidays
  • Previous leadership or restaurant experience preferred

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous leadership or restaurant experience preferred
  • Strong communication and leadership skills
  • Ability to multitask and work in a fast-paced, team-oriented environment
  • Positive attitude and strong willingness to learn
  • Reliable and accountable
  • Ability to stand for extended periods and perform physical tasks
  • Basic math and problem-solving skills

Job Duties

  • Deliver and enforce outstanding customer service in accordance with McDonald's standards
  • Work with demanding customers and resolve their concerns using problem-solving skills
  • Interact and collaborate with crew and other managers to meet operational goals
  • Maintain professional and respectful communication with team members
  • Arrive on time and maintain consistent attendance
  • Wear full, clean, and pressed uniform and maintain proper grooming
  • Prepare and serve food products according to company standards
  • Enforce procedures for cooking, cashiering, food preparation, and cleaning
  • Ensure food safety, quality standards, and proper inventory control
  • Support labor control by monitoring staffing
  • Complete required training modules and support crew development
  • Lead and supervise crew members during shifts
  • Provide coaching and accountability to team members
  • Manage daily operations to meet quality, service, and cleanliness standards
  • Monitor speed of service, order accuracy, and performance

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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