RWWDC - Concierge

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $23.00

Benefits

Medical insurance

Dental Insurance

vision benefits

Competitive pay rates

401k plan with up to 3 percent match

paid time off including vacation, holidays, and sick leave

Complimentary room nights up to 12 per year

Restaurant discount of 50 percent off food and beverage

Complimentary meal during shifts

Life insurance and AD and D

Complimentary Short-Term Disability

long-term disability insurance

Pre-tax commuter benefits

flexible schedules

Tuition reimbursement up to $500 per year after one year of service

clear career advancement opportunities

Job Description

Rosewood Washington DC is a prestigious luxury hotel that embodies the essence of refined hospitality and exceptional guest experiences in the heart of the nation’s capital. Part of the esteemed Rosewood Hotel Group, this establishment is renowned for its commitment to Relationship Hospitality, which emphasizes genuine connections and heartfelt service delivered intuitively and with deep dedication. The hotel is distinguished by its sophisticated ambiance, world-class amenities, and personalized offerings that cater to the needs of discerning travelers seeking both comfort and unparalleled service.

At Rosewood Washington DC, employees are not just staff members but partners in upholding a culture ... Show More

Job Requirements

High school diploma or equivalent education
Minimum one year experience in a similar luxury hotel role
Ability to handle multiple guest requests with attention to detail
Excellent communication and interpersonal skills
Ability to work flexible hours including nights, weekends and holidays
Knowledge of local attractions and hotel services
Ability to use hotel management systems such as OPERA and ALICE
Valid Driver’s License
Ability to maintain confidentiality
Physical ability to exert effort including lifting up to 35 pounds
Exceptional problem-solving skills
Strong organizational skills

Job Qualifications

Minimum one year of experience in a similar capacity for a luxury or ultra-luxury hotel
High school diploma or equivalent education required
Must be able to perform job functions with attention to detail, speed and accuracy
Must prioritize, organize and follow up
Must be a clear thinker, remain calm and resolve problems using good judgment
Must follow directions thoroughly
Understand a guest's service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and hotel data
Flexible availability including days, evenings, weekends and holidays
Thorough knowledge of local restaurants, museums and attractions
Thorough knowledge of current events in and around the region
Ability to perform mathematical operations with various units of measure
Ability to access, input, analyze and retrieve information from computers
Exceptional oral communication skills
Ability to converse calmly with upset or irate guests
Ability to focus and maintain attention despite frequent interruptions
Ability to memorize and quickly retrieve data
Required to speak, read and write English, fluency in other languages preferred
Valid Driver’s License with ability to drive manual and automatic vehicles

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge of all hotel features, services, hours of operation, restaurant concepts, menus, dress codes, room types, room rates, and local events
Coordinate guest requests with vendors including transportation, reservations, and special services
Document all pertinent information in guest request logs, monitor and update throughout shifts
Assist with Butler services and coordinate with Food and Beverage and Sales teams on special requests
Use OPERA and ALICE systems to assist guest requests
Cross train and assist other departments as needed
Assist Guest Services with parking during peak times

Job Location

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