RWMOT - Lead Host(ess)

Rosewood Mansion on Turtle Creek is an iconic luxury hotel located in Dallas, Texas, renowned for its exquisite ambience and exceptional service. Originally a private residence, the Mansion has been meticulously restored to retain its intimate and elegant atmosphere, making it one of the most romantic destinations in Dallas. The hotel is celebrated for its impeccable interiors, attentive associates, and thoughtful amenities that provide guests with a truly memorable and sophisticated experience. As a hallmark of luxury hospitality in the region, Rosewood Mansion on Turtle Creek exemplifies the highest standards in guest service and overall excellence. The Mansion Restaurant, an integral part of the hotel, has long been recognized as one of Dallas's best establishments for fine dining, offering a proud tradition of culinary excellence. Guests at the Rosewood Mansion can enjoy a variety of dining options including al fresco and in-room experiences, ensuring flexibility and an elite level of hospitality tailored to their preferences.

The role of Lead Restaurant Host at Rosewood Mansion on Turtle Creek is a pivotal full-time permanent position within the Food & Beverage department. This role is vital to the seamless operation and guest satisfaction in the Mansion Restaurant, which is known for its upscale and fine dining experiences. The Lead Restaurant Host acts as the initial point of contact with guests, creating an exceptional first impression through courteous and professional interaction. This position oversees the flow of the dining room to ensure an optimal guest experience while maintaining strict adherence to the hotel’s high standards of service.

Responsibilities of the Lead Restaurant Host include greeting guests warmly, escorting them to their tables, assisting with seating arrangements, and managing reservations to maximize cover count while accommodating guest expectations. The Lead Host additionally supports the preparation of the restaurant for service and ensures maintaining cleanliness and order throughout the dining space at all times. Another key responsibility involves assisting with the booking and planning of large parties, ensuring all their needs, including menu planning and event logistics, are managed expertly. The Lead Host also monitors the restaurant’s various operational facets, anticipates guest needs, and trains new hosts to uphold the standards of service consistent with Rosewood and related industry guidelines such as LQA and FTG.

Attention to detail is paramount in this role, requiring the Lead Restaurant Host to have a comprehensive knowledge of the restaurant’s daily activities, menu offerings, specials, seating charts, and state liquor laws. They must ensure that all opening and closing duties are meticulously completed by the host team. The role demands a proactive, organized personality capable of multi-tasking and a strong focus on guest relations. Fluency in English is required, and proficiency in additional languages is preferred to accommodate the diverse and discerning clientele. Experience in a similar role within a fine dining or upscale restaurant setting, familiarity with reservation systems such as OpenTable and SevenRooms, and business software like InfoGenesis, Opera, and InDesign are also important for success.

The Lead Restaurant Host represents the brand ambassador for Rosewood Mansion on Turtle Creek, embodying the company’s culture, vision, mission, and core values at all times. This influential role requires a friendly, assertive, and professional demeanor to effectively coordinate internal teams and provide guests with a luxurious and memorable dining experience worthy of the hotel’s esteemed reputation.