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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
meal discounts
Job Description
Rosewood Mansion on Turtle Creek is an iconic luxury hotel located in Dallas, Texas, renowned for its exquisite ambience and exceptional service. Originally a private residence, the Mansion has been meticulously restored to retain its intimate and elegant atmosphere, making it one of the most romantic destinations in Dallas. The hotel is celebrated for its impeccable interiors, attentive associates, and thoughtful amenities that provide guests with a truly memorable and sophisticated experience. As a hallmark of luxury hospitality in the region, Rosewood Mansion on Turtle Creek exemplifies the highest standards in guest service and overall excellence. The Mansion Restaurant, an... Show More
Job Requirements
- Minimum of 6 months experience in a similar position
- Fluency in English, both written and spoken
- Ability to stand for prolonged periods
- Ability to multi-task
- Good organizational skills
- Exceptional guest relations skills
- Knowledge of reservation and business management systems
Job Qualifications
- Required to speak, read, and write in English
- Fluency in other languages preferred
- Minimum of 6 months experience in a similar position, preferably in fine dining or upscale dining restaurant
- Knowledge of business systems such as InfoGenesis, SevenRooms, OpenTable Opera, InDesign
- Working knowledge of MS Word and Excel
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Ensure that standards are maintained at a superior level daily
- Maintain complete knowledge of scheduled daily activities and in-house groups
- Maintain complete knowledge of daily house count
- Maintain complete knowledge of hotel extension numbers
- Maintain complete knowledge of hours of operation of each outlet, ambiance, menu selections and price range
- Maintain complete knowledge of features and services provided by the hotel
- Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers, and non-alcoholic selections available in the restaurant
- Maintain complete knowledge of and strictly abide by state liquor regulations
- Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant
- Assist F&B Private Dining Coordinator with booking large parties in the restaurant
- Print special menus for parties
- Prepare station chart and assign stations to associates
- Set up hostess station with necessary supplies and maintain cleanliness
- Inspect condition and cleanliness of menus and wine lists
- Inspect restaurant environment and entrance area
- Inspect tables and stations to ensure set-ups meet standards
- Guide servers and server assistants in table set-up
- Answer restaurant telephone courteously and efficiently
- Take, record, and confirm restaurant reservations/cancellations
- Maintain positive guest relations
- Call upcoming anniversaries and birthdays to invite guests back
- Greet and acknowledge all arriving guests courteously
- Escort guests to tables and assist in seating
- Anticipate guest needs and respond promptly
- Accommodate all requests courteously
- Oversee SAG and media reservations as requested
- Monitor OpenTable/SevenRooms reservations to ensure standards
- Setup OpenTable/SevenRooms for outlet activations like ticketed events
- Manage holiday and special programming reservations
- Monitor service standards and notify personnel for corrections
- Extend courteous departures to guests
- Ensure tables are cleaned and reset according to standards
- Complete closing duties
- Document pertinent information in restaurant logbook
- Be familiar with operation of POS and manual procedures
- Exhibit friendly and courteous manner
- Train associates to meet standards
- Perform other duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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