Runner-At Your Service (Seasonal)

Marriott International is a globally recognized leader in the hospitality industry, committed to delivering exceptional service and memorable experiences to guests worldwide. At the heart of its brand portfolio lies the New York Marriott Marquis, a premier hotel situated in the vibrant and bustling area of Broadway, New York City. This iconic hotel caters to travelers from all around the globe, offering luxurious accommodations and a range of high-quality amenities designed to meet diverse guest needs. With a reputation for excellence and a dedication to outstanding customer care, the New York Marriott Marquis stands as a beacon of hospitality in one of the world's most exciting cities. The hotel supports a dynamic work environment where every associate plays a crucial role in ensuring that the guest experience is nothing short of extraordinary.

The position being offered is for a full-time, non-management role based at the New York Marriott Marquis. This role is fundamental in supporting the hotel's operational flow in guest services. The pay range for this position is competitive, ranging from $33.86 to $39.83 per hour, reflecting the importance of this role within the hotel's service ecosystem. The responsibilities encompass a broad spectrum of support tasks including testing communications equipment like beepers and radios to ensure they function correctly, delivering and placing requested items in guest rooms such as rollaway beds and refrigerators, and providing complimentary toiletries like toothpaste, razors, and shampoo to enhance the guest's comfort.

Further duties involve delivering messages, mail, faxes, packages, flowers, sundry items, and gift items to guest rooms promptly, ensuring that guests' additional needs are met with efficiency and professionalism. The role may also include assembling orders for food and beverage for guests who opt for room service or to-go orders. Associates are expected to adhere strictly to company policies and procedures, report any workplace accidents or unsafe conditions, maintain a clean and professional appearance at all times, and safeguard proprietary company information and assets.

Exceptional guest interaction is a cornerstone of this role, requiring associates to welcome and acknowledge guests warmly, anticipate and address their service needs proactively, assist individuals with disabilities appropriately, and consistently express genuine appreciation toward guests. Effective communication skills are essential, as is the ability to foster positive working relationships with team members to achieve common goals and uphold quality assurance standards.

Physically, the job requires the capacity to stand, sit, or walk for extended periods, move and lift objects weighing up to 50 pounds, navigate confined or elevated spaces safely, and perform a variety of physical motions such as bending, twisting, pulling, and stooping. The ability to visually inspect tools, equipment, or machines to identify defects is also part of the daily responsibilities.

Joining Marriott Hotels means becoming part of a pioneering industry leader dedicated to diversity, inclusion, and equal employment opportunity. Marriott values the unique backgrounds of its associates and promotes a rich blend of talents and experiences. The New York Marriott Marquis embodies Marriott's overarching commitment to "Wonderful Hospitality. Always." Here, associates are invited to be where they can do their best work, begin their purpose, belong to an amazing global team, and become the best version of themselves.

Additionally, JW Marriott is part of Marriott International’s luxury portfolio, with over 100 prestigious properties worldwide. JW Marriott emphasizes associate well-being and development, offering a welcoming community to grow both personally and professionally. The JW Treatment™ reflects a culture of care starting with how associates are treated, ensuring an inspiring and fulfilling work experience in a luxury environment. By joining JW Marriott, associates gain access to comprehensive training, development opportunities, and a supportive environment that nurtures passion and holistic well-being.