Runner-At Your Service

Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and outstanding service. Among its prestigious brands, the New York Marriott Marquis stands out as an iconic hotel located in the heart of New York City at 1535 Broadway. This hotel is a vibrant hub for business and leisure travelers alike, offering world-class accommodations, dining options, and event spaces. As part of Marriott International's extensive portfolio, the New York Marriott Marquis embraces the company’s core values of diversity, inclusion, and growth opportunities for its associates. Marriott promotes a welcoming environment where everyone feels valued and empowered to reach their full potential.

The role available at the New York Marriott Marquis is a full-time, non-management position designed to support the Rooms & Guest Services Operations team. This position offers an hourly pay range of $33.86 to $39.83, reflecting the value Marriott places on quality service and employee expertise. The successful candidate will be responsible for ensuring guests receive timely and efficient delivery of requested items directly to their rooms. Duties include delivering items such as fold-away beds, refrigerators, towels, bathrobes, complimentary toiletries like toothpaste, razors, and shampoo, as well as food, flowers, packages, and correspondence. Maintaining communication equipment such as radios and beepers is essential to support team coordination and operational efficiency.

In addition to item delivery, this role requires strict adherence to company policies and safety procedures to create a secure and pleasant environment for guests and staff. Reporting maintenance issues, potential safety hazards, accidents, or injuries is a critical aspect of the job to uphold Marriott’s high standards. Employees are expected to maintain a professional appearance in uniform and behavior, uphold confidentiality of company information, and demonstrate respect and support to all colleagues.

Physical aspects of the role include the ability to lift, move, and transport objects weighing up to 50 pounds without assistance, as well as prolonged periods of standing, sitting, or walking while performing duties. The job also involves navigating confined spaces, climbing stairs or ramps, and performing various physical movements such as bending, twisting, and reaching to deliver excellent service. The ability to visually inspect tools and equipment for defects and to read detailed information is necessary to maintain operational quality.

Marriott International prioritizes creating a diverse and inclusive workplace. The company actively promotes equal job opportunities and strives to accommodate associates with disabilities and veterans alongside all individuals from different cultural backgrounds. Working at Marriott Hotels means being part of a brand synonymous with world-class hospitality, innovation, and a dedication to exceeding guest expectations. Employees at Marriott benefit from opportunities for training, growth, and recognition within a supportive and welcoming community.

JW Marriott, part of Marriott’s luxury portfolio, further exemplifies this dedication with over 100 luxury hotels worldwide. The brand values its employees highly, recognizing that happy employees contribute to happy guests. JW Marriott’s culture fosters confidence, innovation, and genuine interactions, making it an ideal place to develop one’s career in the hospitality sector. JW Marriott employees are encouraged to pursue their passions while working in luxury environments that focus on holistic wellness and exceptional guest care. By joining JW Marriott and Marriott International, employees can expect to deliver memorable experiences to guests while growing professionally and personally within an inclusive global team.