Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.90 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount on tickets
employee discount on food
Employee discount on nonalcoholic beverages
Gifts for milestone work anniversaries
competitive base pay
Job Description
Cinepolis USA is a premier luxury cinema exhibitor renowned for delivering enhanced movie-going experiences across the United States. Headquartered in Dallas, Texas, Cinepolis USA operates 26 luxury and premium theaters under the "Cinepolis Luxury Cinemas" and "Movie House & Eatery" concepts. These innovative theater formats combine state-of-the-art audiovisual technology with upscale amenities, gourmet dining, and exceptional customer service to redefine the way audiences enjoy films. The company’s theaters are located in prominent states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with exciting plans for continued expansion. As part of the larger Cinepolis International network, which is the most popular movie theater exhibitor globally, Cinepolis USA benefits from extensive industry expertise and a commitment to innovation, quality entertainment, and hospitality.
The role of a Cinepolis Team Member is more than just a job; it is an opportunity to be at the forefront of a world-class entertainment experience. Team members play a critical role in delivering the signature "Nice and Amazing Service" that defines Cinepolis’ customer experience. The position is within the Operations Department and reports directly to the General Manager at each theater location. This is a highly interactive role that involves delivering concessions, kitchen, and bar items efficiently and courteously to guests, following meticulous In-Seat Dining procedures to ensure exceptional service quality.
Team members work closely with the expediter and kitchen staff to guarantee timely and simultaneous delivery of food orders. They demonstrate integrity by ensuring orders are correct and complete, promptly communicating any discrepancies to supervisors or kitchen personnel. A significant part of the role involves guiding guests through the menu, suggesting promotions or add-ons to enhance their experience, and effectively upselling when appropriate. Maintaining clean auditoriums and providing assistance to fellow team members by scanning tickets, conducting restroom checks, and managing guest complaints are also essential responsibilities.
Candidates must understand that the nature of this position requires physical stamina, as it involves standing, walking, bending, and occasionally lifting items weighing between 10 to 50 pounds, sometimes with assistance. Working conditions include typical theater noise and activity levels. Flexibility to work during nights, holidays, and weekends is mandatory, reflecting the company's commitment to providing entertainment around the clock.
Cinepolis USA offers a competitive base pay ranging between $16.90 to $20.00 per hour, with generous employee discounts on tickets, food, and nonalcoholic beverages. Team members are also recognized and rewarded for their loyalty through gifts at important work anniversary milestones. Beyond compensation, the company prides itself on fostering an inclusive, supportive, and dynamic work environment that champions equal employment opportunity across all dimensions of diversity. Joining Cinepolis means joining a passionate team united by a love for movies and delivering unforgettable guest experiences.
The role of a Cinepolis Team Member is more than just a job; it is an opportunity to be at the forefront of a world-class entertainment experience. Team members play a critical role in delivering the signature "Nice and Amazing Service" that defines Cinepolis’ customer experience. The position is within the Operations Department and reports directly to the General Manager at each theater location. This is a highly interactive role that involves delivering concessions, kitchen, and bar items efficiently and courteously to guests, following meticulous In-Seat Dining procedures to ensure exceptional service quality.
Team members work closely with the expediter and kitchen staff to guarantee timely and simultaneous delivery of food orders. They demonstrate integrity by ensuring orders are correct and complete, promptly communicating any discrepancies to supervisors or kitchen personnel. A significant part of the role involves guiding guests through the menu, suggesting promotions or add-ons to enhance their experience, and effectively upselling when appropriate. Maintaining clean auditoriums and providing assistance to fellow team members by scanning tickets, conducting restroom checks, and managing guest complaints are also essential responsibilities.
Candidates must understand that the nature of this position requires physical stamina, as it involves standing, walking, bending, and occasionally lifting items weighing between 10 to 50 pounds, sometimes with assistance. Working conditions include typical theater noise and activity levels. Flexibility to work during nights, holidays, and weekends is mandatory, reflecting the company's commitment to providing entertainment around the clock.
Cinepolis USA offers a competitive base pay ranging between $16.90 to $20.00 per hour, with generous employee discounts on tickets, food, and nonalcoholic beverages. Team members are also recognized and rewarded for their loyalty through gifts at important work anniversary milestones. Beyond compensation, the company prides itself on fostering an inclusive, supportive, and dynamic work environment that champions equal employment opportunity across all dimensions of diversity. Joining Cinepolis means joining a passionate team united by a love for movies and delivering unforgettable guest experiences.
Job Requirements
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling, and alcohol training certifications required
- Strong interpersonal skills
- Effective communication skills
- Ability to maintain attention to detail and prioritize in fast-paced environment
- Integrity
- Availability for nights, holidays, and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling, and alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast-paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays, and weekends
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment, and integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items
- Clean auditoriums removing all dishes, trash, and providing managers with any found items
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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