Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Gifts for milestone anniversary
Training and development opportunities
Job Description
Cinepolis USA is a premier luxury cinema exhibitor that provides an enhanced movie-going experience through its upscale theater concepts "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Based in Dallas, Texas, Cinepolis operates 26 luxury and premium theaters across multiple states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with strategic plans for further expansion. As a subsidiary of Cinepolis International, the world's most popular movie theater exhibitor, the company is a leader in innovation, film, and hospitality, dedicated to delivering exceptional entertainment experiences to customers across the globe.
Cinepolis is committed to maintaining a reputation of excellence and providing a welcoming, comfortable atmosphere for all guests through their high standards of service and attention to detail. Their venues combine state-of-the-art technology, luxury seating, and curated menus to create a sophisticated environment that elevates the traditional movie experience. The company’s strong focus on customer satisfaction and employee engagement makes Cinepolis a sought-after employer within the entertainment industry.
The Runner role at Cinepolis USA plays a vital part in ensuring smooth and efficient service within the theaters. This position is within the Operations department and reports to the General Manager, focusing on delivering ordered food and beverages directly to guests in a timely and courteous manner. Though the Runner does not have supervisory responsibilities, the role is crucial to maintaining customer satisfaction and operational efficiency during movie screenings.
A Runner serves as the face of hospitality, bringing enthusiasm, attention to detail, and strong interpersonal skills to the forefront as they interact with patrons. They work closely with the kitchen and expediter staff to make certain all orders are complete, accurate, and presented at the highest standard. The position demands someone who can multitask and navigate a fast-paced environment, while also providing exemplary service that enhances the overall cinema experience.
Apart from delivering concessions, Runners also assist in upholding theater cleanliness by clearing auditoriums and addressing guest requests or complaints. They are responsible for following proper food handling protocols and safety standards, including serving alcoholic beverages responsibly when applicable. This ensures that Cinepolis maintains both hospitality excellence and compliance with regulatory standards.
Ideal candidates for the Runner position should be detail-oriented, reliable, and adaptable, with availability during evening hours, holidays, and weekends. A background in food handling or bussing, coupled with certifications such as ServSafe, enhances one's ability to succeed in this role. Cinepolis values team players who are eager to contribute to a positive workplace and deliver memorable guest experiences consistently.
As part of the Cinepolis team, employees enjoy numerous perks such as generous discounts on movie tickets, food, and nonalcoholic beverages. Milestone work anniversaries are celebrated with special gifts, further acknowledging the contribution of staff members. Cinepolis also fosters a culture of ongoing training and development with regular meetings and skill-building sessions to support career growth within the organization.
This role offers not only the opportunity to work in a dynamic, customer-focused environment but also the chance to be part of a respected, global entertainment brand committed to innovation and excellence in hospitality. If you are passionate about delivering exceptional service in a fun and engaging atmosphere, the Runner position at Cinepolis USA represents a rewarding career option.
Cinepolis is committed to maintaining a reputation of excellence and providing a welcoming, comfortable atmosphere for all guests through their high standards of service and attention to detail. Their venues combine state-of-the-art technology, luxury seating, and curated menus to create a sophisticated environment that elevates the traditional movie experience. The company’s strong focus on customer satisfaction and employee engagement makes Cinepolis a sought-after employer within the entertainment industry.
The Runner role at Cinepolis USA plays a vital part in ensuring smooth and efficient service within the theaters. This position is within the Operations department and reports to the General Manager, focusing on delivering ordered food and beverages directly to guests in a timely and courteous manner. Though the Runner does not have supervisory responsibilities, the role is crucial to maintaining customer satisfaction and operational efficiency during movie screenings.
A Runner serves as the face of hospitality, bringing enthusiasm, attention to detail, and strong interpersonal skills to the forefront as they interact with patrons. They work closely with the kitchen and expediter staff to make certain all orders are complete, accurate, and presented at the highest standard. The position demands someone who can multitask and navigate a fast-paced environment, while also providing exemplary service that enhances the overall cinema experience.
Apart from delivering concessions, Runners also assist in upholding theater cleanliness by clearing auditoriums and addressing guest requests or complaints. They are responsible for following proper food handling protocols and safety standards, including serving alcoholic beverages responsibly when applicable. This ensures that Cinepolis maintains both hospitality excellence and compliance with regulatory standards.
Ideal candidates for the Runner position should be detail-oriented, reliable, and adaptable, with availability during evening hours, holidays, and weekends. A background in food handling or bussing, coupled with certifications such as ServSafe, enhances one's ability to succeed in this role. Cinepolis values team players who are eager to contribute to a positive workplace and deliver memorable guest experiences consistently.
As part of the Cinepolis team, employees enjoy numerous perks such as generous discounts on movie tickets, food, and nonalcoholic beverages. Milestone work anniversaries are celebrated with special gifts, further acknowledging the contribution of staff members. Cinepolis also fosters a culture of ongoing training and development with regular meetings and skill-building sessions to support career growth within the organization.
This role offers not only the opportunity to work in a dynamic, customer-focused environment but also the chance to be part of a respected, global entertainment brand committed to innovation and excellence in hospitality. If you are passionate about delivering exceptional service in a fun and engaging atmosphere, the Runner position at Cinepolis USA represents a rewarding career option.
Job Requirements
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling and alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling and alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays and weekends
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying nice and amazing service by following all in seat dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment, and integrity at all times - double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items
- Clean auditoriums removing all dishes, trash, and providing managers with any found items
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Be cognizant of issues with movie projections-communicating with management when issues arise
- Complete all opening, mid and closing procedures- including but not limited to other duties
- Acknowledge guest by Cinepolis standards
- Attend and participate in trainings and meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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