Runner

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

employee discount

Milestone gifts

Job Description

Cinepolis USA is a leading luxury cinema exhibitor dedicated to transforming the movie-going experience into something truly exceptional. With theater concepts like "Cinepolis Luxury Cinemas" and "Movie House & Eatery," Cinepolis combines the love of film with outstanding hospitality, offering premium food and beverage services alongside state-of-the-art screening environments. Headquartered in Dallas, Texas, the company operates 26 luxury theaters in key markets such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ongoing plans to expand its footprint across the United States. As part of the global Cinepolis International family, the largest movie theater exhibitor worldwide, Cinepolis USA leverages global expertise coupled with a local touch to provide guests with an immersive and comfortable entertainment environment. At Cinepolis, team members are the heart of the company. The culture thrives on delivering what it calls "Nice and Amazing Service," ensuring every guest visits with the feeling of being valued and welcomed. Employees enjoy benefits such as generous discounts on tickets, food, and nonalcoholic beverages, as well as recognition through milestone work anniversary gifts. This atmosphere nurtures a collaborative work environment where hospitality and innovation meet. The role of a Runner at Cinepolis is integral to maintaining the seamless flow of service within the operations of the theater. Serving as the connective tissue between the kitchen, bar, and the guest, Runners are responsible for delivering food and beverage orders accurately and promptly to the moviegoers seated comfortably in their auditoriums. This customer-facing position demands enthusiasm, attention to detail, and a genuine commitment to hospitality, enhancing the guest experience beyond just the films shown. Runners handle multiple responsibilities, from delivering concessions, kitchen, and bar items to assisting team members across various operational functions such as ticket scanning, cleaning, and addressing guest inquiries or complaints. The role requires an individual who thrives in a fast-paced, dynamic environment where teamwork and communication are paramount. Runners are also expected to maintain high standards of etiquette by acknowledging guests according to Cinepolis’ standards and upholding integrity in all aspects of service. Detailed procedures govern the operations, including opening, mid, and closing duties, participation in training sessions, and adherence to all safety and handling protocols related to food and alcohol. The physical nature of the job involves walking, standing, bending, and handling items with occasional lifting of moderate weights, set within an energetic cinema environment often filled with noise and activity. Overall, the Runner role at Cinepolis is a fantastic opportunity for individuals passionate about hospitality, guest service excellence, and working in a vibrant team-oriented setting that values growth, inclusion, and fun.

Job Requirements

Must be 18 years or older
1+ years of food running or bussing preferred
ServSafe, food handling and alcohol training certifications required
Strong interpersonal skills for interacting with employees, guests, and management
Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
Have integrity and can be counted on to do the right thing
Available nights, holidays and weekends

Job Qualifications

Must be 18 years or older
1+ years of food running or bussing preferred
ServSafe, food handling and alcohol training certifications required
Strong interpersonal skills for interacting with employees, guests, and management
Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
Have integrity and can be counted on to do the right thing
Available nights, holidays and weekends

Job Duties

Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures
Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
Demonstrate commitment, and integrity at all times - double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items
Clean auditoriums removing all dishes, trash, and providing managers with any found items
Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
Be cognizant of issues with movie projections-communicating with management when issues arise
Complete all opening, mid and closing procedures- including but not limited to other duties
Acknowledge guests by Cinepolis standards
Attend and participate in trainings and meetings