Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional Development
Job Description
Ru Yi is a dynamic and fast-paced hospitality venue that prides itself on delivering exceptional guest experiences in a vibrant, high-energy environment. Known for its dedicated focus on quality service and attention to detail, Ru Yi ensures that each guest enjoys a memorable visit marked by professionalism and warmth. The establishment embraces a team-oriented atmosphere where integrity, ethical standards, and a commitment to excellence are at the core of its operational philosophy. Employees at Ru Yi are encouraged to bring their best selves to work every day, contributing to a culture that values personal and professional growth.
The role of a Shift Manager at Ru Yi is pivotal to the ongoing success of the venue. This position requires an individual who possesses a genuine passion for superior guest service and outstanding organizational abilities. Responsible for overseeing the daily operations during assigned shifts, the Shift Manager plays a critical role in ensuring smooth and efficient functioning of the venue. This includes leading shift meetings, conducting staff training, and managing opening and closing tasks with precision.
In addition to operational responsibilities, the Shift Manager actively engages in managing team schedules and inventory while maintaining budgetary goals through effective cost controls. The role emphasizes the importance of upholding a safe, sanitary, and well-organized work environment. Knowledge of the venue’s service standards, menu items, beverage selections, specials, promotions, events, and policies is essential for this role. The manager is also expected to handle guest inquiries and resolve any issues promptly, taking appropriate corrective actions or escalating complex matters to higher management when necessary.
This versatile position may require the Shift Manager to work at various venues within the organization as needed, adapting to shifting business demands with flexibility and professionalism. Compliance with internal controls, policies, procedures, and relevant regulations is mandatory, ensuring the venue’s operations run smoothly and within required standards.
The Shift Manager must embody the mission, vision, and values of Ru Yi, consistently demonstrating a high level of integrity and dedication. This role demands excellent teamwork skills and the ability to motivate and develop team members through interviewing, hiring, training, performance appraisals, and disciplinary actions. Effective communication and leadership skills are vital, as is the comfort with public speaking and maintaining discretion when handling confidential information. Because of the nature of the hospitality industry, flexibility to work various shifts including late nights, early mornings, weekends, and holidays is required. The position offers pay based on experience and provides a challenging yet rewarding opportunity to make a significant impact on the guest experience and operational success at Ru Yi.
The role of a Shift Manager at Ru Yi is pivotal to the ongoing success of the venue. This position requires an individual who possesses a genuine passion for superior guest service and outstanding organizational abilities. Responsible for overseeing the daily operations during assigned shifts, the Shift Manager plays a critical role in ensuring smooth and efficient functioning of the venue. This includes leading shift meetings, conducting staff training, and managing opening and closing tasks with precision.
In addition to operational responsibilities, the Shift Manager actively engages in managing team schedules and inventory while maintaining budgetary goals through effective cost controls. The role emphasizes the importance of upholding a safe, sanitary, and well-organized work environment. Knowledge of the venue’s service standards, menu items, beverage selections, specials, promotions, events, and policies is essential for this role. The manager is also expected to handle guest inquiries and resolve any issues promptly, taking appropriate corrective actions or escalating complex matters to higher management when necessary.
This versatile position may require the Shift Manager to work at various venues within the organization as needed, adapting to shifting business demands with flexibility and professionalism. Compliance with internal controls, policies, procedures, and relevant regulations is mandatory, ensuring the venue’s operations run smoothly and within required standards.
The Shift Manager must embody the mission, vision, and values of Ru Yi, consistently demonstrating a high level of integrity and dedication. This role demands excellent teamwork skills and the ability to motivate and develop team members through interviewing, hiring, training, performance appraisals, and disciplinary actions. Effective communication and leadership skills are vital, as is the comfort with public speaking and maintaining discretion when handling confidential information. Because of the nature of the hospitality industry, flexibility to work various shifts including late nights, early mornings, weekends, and holidays is required. The position offers pay based on experience and provides a challenging yet rewarding opportunity to make a significant impact on the guest experience and operational success at Ru Yi.
Job Requirements
- High school diploma or equivalent
- Three years of progressively responsible related experience in a similar venue
- One year of supervisory experience
- Ability to achieve and maintain Responsible Alcohol and ServSafe certifications within 90 days
- Proficiency in Microsoft Office and office equipment use
- Experience with point-of-sale systems preferred
- Ability to maintain discretion handling confidential information
- Ability to work irregular hours including nights, early mornings, weekends, and holidays
- Physical capability to meet the demands of the role including lifting up to 50 pounds occasionally
- Ability to interact professionally with guests and all levels of staff
- Flexibility to work at different venues as needed
Job Qualifications
- A high school diploma or equivalent
- Three years of progressively responsible related experience in a venue of similar size
- An Associate’s degree may substitute for one year of experience
- One year of supervisory experience
- Ability to achieve and maintain Responsible Alcohol and ServSafe certifications within 90 days
- Proficiency with standard office equipment and Microsoft Office
- Experience with point-of-sale systems preferred
- Ability to maintain discretion when handling confidential information
- Ability to interact professionally with guests and team members at all levels including speaking in front of small groups
- Flexibility to work irregular hours including late nights, early mornings, weekends, and holidays
- Physical ability to talk, hear, stand, walk, climb, balance, stoop, kneel, crouch, and move for the duration of shifts
- Ability to lift or move objects up to 25 pounds regularly and up to 50 pounds occasionally with assistance
- Specific vision abilities including close, distance, peripheral vision, depth perception, and ability to adjust focus
Job Duties
- Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training team members
- schedule and motivate team members
- plan, assign, and direct work
- appraise performance
- reward and discipline team members
- address complaints
- resolve problems
- Oversee daily operations of assigned shift including leading shift meetings, conducting training, performing opening and closing duties
- Ensure timely, positive resolution of guest inquiries, issues, and concerns taking proper corrective action as necessary
- Manage team member scheduling and venue inventory to meet business demands and attain budgeted goals through effective cost controls
- Maintain a safe, sanitary, and organized work environment
- Maintain complete knowledge of venue to include service standards, menu items, beverage selections, specials, promotions, events, and policies
- Work at other venues as assigned based on business needs
- Ensure full compliance with departmental internal controls, policies, procedures, and regulations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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