Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $7.25 - $1.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan with company match
Free onsite health clinic
Shift premiums
Team member Referral Bonus Program
One complimentary meal per day
Free uniforms with in-house laundry service
Discounted bus pass
Free off-street parking
paid training and advancement opportunities
Team member appreciation events

Job Description

Potawatomi Hotel & Casino is a renowned entertainment and hospitality destination known for its vibrant casino, fine dining, and exceptional guest services. Located in Milwaukee, Wisconsin, the establishment is committed to providing guests with memorable experiences through a combination of luxury, entertainment, and outstanding customer care. The hotel and casino feature a variety of amenities including multiple restaurants, bars, a gaming floor, hotel accommodations, and entertainment venues, making it a premier choice for visitors seeking a dynamic and enjoyable environment. As part of its diverse dining options, Potawatomi Hotel & Casino proudly presents RuYi, an authentic Asian restaurant offering Japanese, Korean, Chinese, and Thai cuisine. RuYi offers a culinary experience that celebrates the rich flavors and traditions of Asia, served in a warm and inviting ambiance.

The Server position at Potawatomi Hotel & Casino's RuYi restaurant is a vital role that combines customer service with hospitality skills to ensure every guest has an exceptional dining experience. This role is ideal for individuals who are energetic, detail-oriented, and possess excellent listening skills. Servers at RuYi are responsible for taking and delivering food and beverage orders, anticipating guest needs, and creating a rapport that fosters a welcoming atmosphere. The position requires flexibility to work various shifts and starts at $7.25 per hour plus tips, making it an excellent opportunity for those looking to enter or grow within the hospitality industry.

The server plays a key role in maintaining the high standards of service the casino and restaurant are known for. Utilizing a point-of-sale (POS) system, servers accurately process payments and ensure responsible alcohol service, adhering to all regulations. They also contribute to the cleanliness and safety of the work environment and must stay well-informed about the venue and casino operations. Additionally, servers may be assigned to work in other venues within the hotel and casino based on business needs, underlining the importance of adaptability and teamwork.

This position offers ample opportunity for growth, training, and skill development in a supportive team environment. The company values its employees, offering competitive benefits and a positive workplace culture. Applicants interested in hospitality, guest service, and Asian or diverse cuisine will find this role rewarding and dynamic. Whether engaging with guests, supporting colleagues, or contributing to the overall atmosphere, the RuYi server is fundamental to delivering excellence in dining and entertainment at Potawatomi Hotel & Casino.

Job Requirements

  • Excellent communication, hospitality, interpersonal and math skills
  • Attentiveness and patience for guests
  • Ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days
  • Ability to work irregular hours, extended shifts, weekends, and holidays

Job Qualifications

  • Excellent communication, hospitality, interpersonal and math skills
  • Attentiveness and patience for guests
  • Ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days
  • Ability to work irregular hours, extended shifts, weekends, and holidays
  • A high school diploma or equivalent and 6 months of related experience
  • Experience with point-of-sale (POS) systems

Job Duties

  • Take and serve food and beverage orders accurately
  • Assess, anticipate, and attend to guest needs or concerns
  • Use point-of-sale (POS) system to accurately process payments and dispense correct change
  • Monitor responsible alcohol service to guests
  • Maintain a clean, well-stocked, and safe working environment
  • Maintain complete knowledge of the venue and the casino
  • Work in other venues as assigned, based on business needs

Job Criteria

Experience

Entry Level (1-2 years)


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