Ru Yi Host

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $14.03 - $1.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Hourly wage plus tips

flexible scheduling

Paid training

Employee Discounts

Opportunities for advancement

health benefits

retirement plans

Job Description

Ru Yi is a vibrant and dynamic dining establishment known for its commitment to delivering exceptional guest experiences in a fast-paced, high-energy environment. As a part of a larger hospitality setting that likely includes casino and hotel facilities, Ru Yi blends excellent food service with a lively atmosphere to ensure its patrons enjoy every visit. The restaurant operates with a team-oriented approach and places a high emphasis on organizational skills and outstanding customer service. Employees at Ru Yi are expected to embody the mission, vision, and values of the company through their work ethic and guest interactions.

This job opening is for the position of a Host at Ru Yi, an essential role focused on managing guest seating and dining flow efficiently while providing friendly and professional service to all patrons. The position offers a starting pay of $14.03 per hour plus tips and requires flexibility to work various shifts, including late nights, early mornings, weekends, and holidays. Being a Ru Yi Host demands a genuine passion for guest service, excellent communication skills, and the ability to handle high volumes of guest interactions without compromising the quality of service. The role also emphasizes integrity, ethical standards, and dedication to professional conduct in every task performed.

The Ru Yi Host will manage seating charts, monitor venue activity, input reservations into a digital system, and assist guests with online ordering and kiosk usage. Greeting guests warmly upon arrival and managing phone inquiries with a cheerful and clear communication style are crucial elements of the job. Additionally, the Host ensures that to-go orders are complete, clean, and ready for guests, takes beverage orders, maintains a clean and safe work environment, and supports servers and bussers in table maintenance. The effective Host must have comprehensive knowledge of the restaurant’s menu, beverage offerings, promotions, events, and policies, as well as familiarity with the casino and hotel to assist guests appropriately.

Beyond guest interaction, the role includes compliance with internal controls, policies, departmental procedures, and regulations. As a front-line team member, the Host may be asked to work in other venues as assigned, providing flexibility and a broad range of experience within the hospitality operations. The position also involves performing opening and closing duties and any additional assignments as needed to support the smooth functioning of the restaurant and enhance the guest experience. This is a pivotal role that requires multitasking, adaptability, and a keen attention to detail to maintain a positive and welcoming atmosphere that encourages repeat visits and customer satisfaction.

Job Requirements

High school diploma or equivalent
Minimum 1 year of related experience preferred
Ability to obtain Responsible Alcohol and ServSafe certifications within 90 days
Strong guest service and communication skills
Ability to work flexible and irregular shifts including nights, weekends, and holidays
Physical ability to stand, walk, lift, and move for long periods
Ability to use digital reservation and ordering systems
Must wear personal protective equipment as needed
Ability to maintain professional and ethical conduct
Willingness to work in a non-smoking, moderate to loud environment including casino floor

Job Qualifications

High school diploma or equivalent preferred
At least one year of related experience preferred
Ability to achieve Responsible Alcohol and ServSafe certifications within 90 days
Ability to maintain discretion handling confidential information
Ability to interact professionally with guests and team members
Ability to work irregular hours including late nights, early mornings, weekends, and holidays
Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely for the duration of scheduled shift
Ability to use hands to handle objects, tools, or controls and reach with hands and arms
Ability to operate a personal computer
Ability to lift, carry, push, pull or move up to 25 pounds regularly and 50 pounds occasionally with assistance
Must wear required personal protective equipment
Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Job Duties

Seats guests and manages the seating chart
Monitors venue activity to determine seating and dining flow
Handles high volumes of guest needs in an organized, efficient and professional manner
Inputs accurate reservations and guest requests into a digital reservation system
Assists guests with online ordering and kiosks when placing to-go orders
Greets guests with a friendly expression of acknowledgement and good wishes
Answers the phone with cheerful introduction while speaking clearly
Ensures to-go food transport is complete, clean and ready for guests
Takes and/or refills non-alcoholic beverage orders
Responds to guests inquiries and requests in a timely, friendly and efficient manner
Maintains a clean, well-stocked, and safe working environment
Maintains complete knowledge of menu items, beverage selections, specials, promotions, events, and policies
Maintains thorough knowledge of the casino and hotel to answer guest questions and provide directions
Assists servers and bussers by helping to clear, wipe, and reset tables as needed
Works at other venues as assigned based on business needs
Performs job duties in compliance with internal controls, policies, procedures, and regulations
Performs opening and closing duties as needed
Performs other duties as assigned