Ru Yi Food Expeditor

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.68 - $1.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Ru Yi Food is a vibrant restaurant located within a dynamic and fast-paced environment, known for its commitment to delivering high-quality food service to its guests. As a dining establishment that values speed, precision, and excellence, Ru Yi Food has established itself as a go-to spot for customers seeking flavorful menu options prepared and served efficiently. Ru Yi Food prides itself on maintaining a welcoming atmosphere where every member of the team contributes to a superior dining experience through teamwork, professionalism, and a shared dedication to quality. The restaurant operates within a high-energy setting, particularly during peak hours, requiring staff to be agile, coordinated, and detail-oriented to meet the demands of a diverse customer base. The position available is for a Food Expeditor on the second shift, offering a starting wage of $18.68 per hour. This role is essential to the smooth operation of the kitchen and the dining service, serving as the critical link between the front-of-house and back-of-house teams. The Food Expeditor ensures timely preparation and delivery of food orders by meticulously managing the flow of service and coordinating between wait staff and kitchen personnel. This role not only demands efficiency and attention to detail but also requires excellent communication skills and a strong commitment to guest satisfaction. Food Expeditors at Ru Yi Food are expected to uphold the establishment's mission, vision, and values by delivering unsurpassed guest service, demonstrating integrity and ethical standards, and maintaining a professional dedication to their responsibilities. The role includes maintaining an organized and well-stocked expo station, ensuring all food orders meet quality standards in terms of plating, portioning, temperature, and presentation, and managing any necessary re-fires promptly and effectively. The expeditor monitors all tickets closely to guarantee that orders from each table are completed simultaneously and orders, especially To-Go, are prioritized correctly and completed on time. Additionally, this position involves maintaining knowledge of menu items, beverage selections, specials, promotions, events, and restaurant policies, contributing to a seamless customer experience. Maintaining cleanliness and safety standards within the work environment is also a crucial responsibility. Shift flexibility is necessary as the Food Expeditor may be assigned to other venues based on business needs and will be expected to perform opening and closing duties as required. This comprehensive role is perfect for someone seeking a challenging position in a fast-paced restaurant setting where teamwork, precision, and excellent customer service skills are highly valued.

Job Requirements

High school diploma or equivalent
Two years related kitchen or restaurant experience
Ability to successfully complete ServSafe certification within three months
Basic computer knowledge preferred
Ability to use basic math skills
Ability to multitask and manage priorities
Ability to maintain discretion
Ability to interact professionally with customers and team members
Ability to work irregular hours and extended shifts
Ability to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, and move for duration of shift
Ability to use hands for handling objects, tools, controls, and reach with arms
Ability to operate a personal computer or point of sale system
Ability to occasionally lift or move objects up to 20 pounds regularly and up to 60 pounds occasionally
Visual capabilities including close, distance, color, peripheral vision, depth perception, and focus adjustment

Job Qualifications

High school diploma or equivalent
Two years related kitchen or restaurant experience
Supervisory experience preferred
Ability to successfully complete ServSafe certification within three months
Basic computer knowledge and prior experience with a point-of-sale system preferred
Basic understanding of cooking techniques
Ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions
Ability to multitask and manage priorities
Ability to maintain discretion in handling confidential information
Ability to interact with customers and team members in a professional manner
Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays

Job Duties

Ensure that all kitchen orders are prepared in a timely manner according to menu and customer specifications
Act as a liaison between the front and back of house operations by receiving orders from wait staff, relaying orders to kitchen, and monitoring progress of all tickets
Control the flow of service, calling orders to stations for firing, coordinating items coming up at the same time
Set up the expo line, prep and portion items on the expo station, ensure station is stocked with items needed for service
Ensure proper zoning of the expo line and maintain throughout the entire shift
Call re-fires to the kitchen when mistakes are made, prioritizing those items and ensuring mistakes are rerun and allowanced accordingly
Ensure that orders for each table are completed together and on time