Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Bonuses
opportunities for professional development
Job Description
Rosewood Hotel Group is recognized as a premier luxury lifestyle hospitality company with a profound dedication to creating unforgettable experiences that inspire and impact guests' lives globally. Comprising five distinguished brands including Rosewood Hotels & Resorts, New World Hotels & Resorts, Asaya, Carlyle & Co., the group boasts a prestigious portfolio of 44 hotels across 20 countries, with close to 30 new properties in various stages of development. The group's expansion strategy is underscored by its commitment to crafting modern, distinctive brands that blend world-class design, innovative approaches, and a bespoke, personalized hospitality experience. This dedication firmly establishes Rosewood Hotel... Show More
Job Requirements
- Must be able to perform job functions with attention to detail, speed, and accuracy
- Capable of bending, lifting, and moving items weighing up to 50 pounds
- Understand resident service needs
- Work with minimal supervision
- Maintain confidentiality of personal and sensitive data
- Must be able to endure physical movements such as standing, walking, sitting for long periods
- Reach up and down frequently
- Maintain a well-groomed, professional appearance
- Required to speak, read, and write the local language fluently
- Fluency in additional languages preferred
Job Qualifications
- High school diploma or equivalent
- Hotel or residential certification or degree preferred
- Experience working in residential or hospitality settings preferred
- Familiarity with city or area
- Strong communication skills
- Ability to respond to residents with a positive attitude
- Ability to understand and follow instructions and safety rules
- Ability to work cohesively in a team
- Maintain confidentiality of guest and resident information
Job Duties
- Greet and welcome residents, offering assistance and personalizing interactions
- Clean and maintain floors including vacuuming, dusting, and mopping as needed
- Dust and polish furniture, lamps, and bookcases daily
- Spot clean woodwork and maintain cleanliness of upholstery
- Clean windows and frequently clean front doors to remove smudges and fingerprints
- Maintain cleanliness and refresh washrooms between uses
- Shine brass and chrome fixtures and touch up throughout the day
- Regularly clean all surfaces in lobby and public spaces and maintain high-touch traffic areas
- Empty trashcans at least twice daily
- Handle residents' requests promptly and professionally
- Assist with directions and escort residents or guests when needed
- Deliver all incoming mail, packages, dry cleaning, flowers, and food deliveries to residents' homes
- Communicate routine or emergency maintenance information effectively with residents
- Assist with move-in orientation for new residents
- Support arrival and departure needs such as transportation, package handling, and home setup
- Maintain daily amenity offerings including setup and cleaning of public areas and gym
- Wash and place used dining items
- Maintain office and back-of-house cleanliness
- Collaborate with Engineering on cleanliness and projects
- Maintain knowledge and compliance with Rosewood policies
- Keep work area stocked and organized
- Maintain daily logs, records, and forms using software
- Participate in meetings and training
- Monitor all property access points for security
- Report suspicious activity to ensure safety
- Contact engineering immediately for emergency maintenance
- Follow safety procedures and maintain a safe work environment
- Maintain professional appearance
- Engage sincerely with residents
- Help organize guest activities and setups
- Record residents' preferences and complaints
- Coordinate with other departments to resolve issues
- Assist in training new associates
- Promote teamwork and collaborative spirit
- Foster understanding of Rosewood core values
- Adhere to and support Rosewood's sustainability initiatives
Job Location
Loading...
You may be also interested in:
Similar Jobs