Roving Retail Sales Tech

uBreakiFix is a leading provider of technology repair services with a strong presence across the United States, including locations in Flower Mound, TX. As part of Asurion, a global technology care company renowned for offering insurance, repair, replacement, and support for devices and appliances, uBreakiFix stands out for its commitment to high-quality service and customer satisfaction. The company operates over 700 stores and serves more than 300 million customers globally. With a focus on innovative technology solutions and excellent service delivery, uBreakiFix provides a dynamic and supportive work environment for its employees, emphasizing professional growth and development opportunities.

The Roving Retail Technician role at uBreakiFix is an exciting, full-time position designed for individuals who enjoy a hands-on approach, a fast-paced environment, and the opportunity to develop their technical skills while interacting with customers across multiple store locations. This role involves traveling daily between stores within a 30-mile radius using the employee's own reliable vehicle to cover gaps such as peak times, absences, or special events. This mobility ensures continuity of services and operational efficiency across the district.

As a Roving Retail Technician, you will be responsible for troubleshooting and repairing a variety of devices, supporting daily store operations, and delivering outstanding customer service. The job requires flexibility, a passion for technology, attention to detail, and the ability to work independently and as part of a team. Technicians perform comprehensive repair workflows, including diagnostics, electronic repairs, meeting service level agreements, and reducing job bounce rates. Additionally, responsibilities include managing back-of-house tasks such as inventory counts, parts ordering, buybacks, RMAs, and quality control checks to maintain high repair standards.

The role also emphasizes customer interaction, where you will greet customers, assist with diagnosing technical issues, process transactions, and ensure that the store environment is welcoming and organized. You will have sales opportunities through Asurion's Connected Home products, leveraging the Serve, Solve, Sell technique to enhance customer protection and utility from their technology. Collaboration and communication are essential as you will share best practices and insights to help align district strategies and identify improvement areas.

This position offers a starting pay of $18.00 per hour plus unlimited sales bonus potential, with employees typically earning an additional $653 per month on average. The company provides a comprehensive benefits package, including health, dental, and vision insurance, paid time off, retirement plans, and employee discounts. Ongoing training and professional development opportunities are readily available, including tuition reimbursement and paths for advancement into roles focused on technology, sales, or leadership.

Working at uBreakiFix in this capacity is ideal for those who are tech enthusiasts eager to build their skills and enjoy varied workdays. It suits flexible individuals who are motivated self-starters and strong communicators, able to explain technical information clearly and manage multiple priorities efficiently. The role requires physical capability to lift or move items over 50 pounds and a willingness to undergo background and drug screening to maintain a safe and trustworthy workplace environment.

Overall, this Roving Retail Technician position at uBreakiFix offers a combination of competitive pay, rewarding work, and career growth potential within a supportive and innovative tech care company.