Route Service Representative - UniFirst

UniFirst is a leading international company specialized in garment services with a strong presence across the United States, Canada, and Europe. Employing over 16,000 dedicated team partners, UniFirst services more than 300,000 business customer locations, making it a significant player in the $18 billion garment services industry. The company has earned prestigious accolades, including being ranked in the top 10 of Selling Power magazine's "Best Companies to Sell For" and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. UniFirst prides itself on fostering a diverse and inclusive work environment where employees from all backgrounds can thrive while contributing to a strong culture of service excellence and community support. Unifirst is an equal opportunity employer that values diversity and provides accommodations during the application process to ensure an equitable hiring experience for all candidates.

This opportunity is for a Route Service Representative (RSR) position within UniFirst, a role that embodies the company’s commitment to delivering outstanding customer service and operational excellence. As an RSR, you will be the face of UniFirst to a dedicated set of customers, developing strong, lasting relationships by providing reliable and professional service. This is a dynamic, field-based role that involves managing an assigned delivery route, which includes picking up and delivering garments and other products daily to customer business locations. Your responsibility extends beyond just logistics; you will also work independently to grow and expand your customer accounts through effective relationship management and upselling, with your income potential tied directly to your route's growth and success.

The role demands a balance of efficiency, customer-centric service, and safety awareness. You will start your day by assisting with loading and unloading your route truck, ensuring accuracy and readiness for your scheduled deliveries. Throughout your route, you’ll need to consistently meet delivery timelines and maintain high standards of customer satisfaction. You will operate a company walk-in truck and be expected to uphold safety standards at all times while working across both indoor and outdoor environments, often requiring physical stamina to handle equipment and products weighing up to 50 pounds.

Key competencies for success in this role include a customer-centric mindset focused on relationship building, strong time management, route efficiency, dependable problem-solving abilities, and effective professional communication. You are expected to identify opportunities to introduce new garments and services that benefit the customers and increase revenue, contributing to the business’s growth. UniFirst provides structured training, including their SCP program, preparing you for success as an RSR, while offering continuous career development and advancement opportunities.

The work schedule is predictable and designed to promote a strong work-life balance, with Monday through Friday daytime hours and no night or weekend work, servicing the same route and customers each week. This consistency helps build trust and reinforces the importance of long-term customer relationships. Through this role, you have the opportunity to make a direct impact on your customers' businesses while growing personally and professionally with a stable and respected company that prizes safety, integrity, and high-quality service.

UniFirst offers competitive compensation that includes wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more benefits designed to support employees' well-being and professional growth. The company culture emphasizes support, inclusivity, and community, ensuring employees feel valued and empowered every day. If you are motivated, dependable, customer-oriented, and seek a rewarding career with a reputable international firm that values its people, the Route Service Representative role at UniFirst could be the perfect fit.